Customer Service Representative

InteLogix; Houma, Thibodaux (LA, LA); On-site; USD 12,398 - 17,908; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in the United States is seeking a customer support associate to review orders, resolve issues, and help clients navigate billing. You will be a problem solver, empathetic partner, and clear communicator supporting customers primarily by phone and email.

This full-time, non-seasonal role includes paid training, health benefits, PTO, and opportunities for career advancement. The position requires 18+, a high school diploma, and basic data entry skills; prior call center or collections

Qualifications

• High School Diploma or equivalent required.
• Call Center or Collections experience preferred and basic knowledge of data entry.
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing.
• Deal with difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience over the phone.
• Dedicated workspace free from distractions.

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary.
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client.
• Attempt to collect on all balances using excellent negotiation skills.
• Document all account handling activity concisely and accurately on the client systems.
• Educate potential on identity documents and next steps.
• Educate customers on account status and payment options.
• Additional duties as assigned by the client or Management.

Skills

Communication

Call center experience

Data entry

Tech-savvy

Education

High School Diploma

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence.

Pay Rate

$11/hr

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

What’s in it for You?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
• Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
• Attempt to collect on all balances using excellent negotiation skills
• Document all account handling activity concisely and accurately on the client systems
• Educate potential on identity documents and next steps
• Educate customers on account status and payment options
• Additional duties as assigned by the client or Management

What We Look For In a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Call Center or Collections experience preferred and basic knowledge of data entry
• Excellent communication, ability to communicate clearly and effectively, both orally and in writing
• Deal with difficult interactions with customers
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Internet Speed of at least 10 MBPS download and 5 MBPS upload
  • Speed Test results required - test yours now by clicking here: www.speedtest.net
• Dedicated workspace free from distractions