Customer Service Representative

Hunter Recruitment Advisors; Kentucky; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Team events

Free coffee

Uniforms

Tools for technicians

Advancement opportunities

Great team

Job summary

Hearn Plumbing, Heating & Air in Madison, OH is seeking a full-time Customer Service Representative to join a vibrant, supportive team. You will handle inquiries by phone, email, and text with warmth and professionalism, while helping to keep the schedule full through excellent service and support.

Join a family-owned business that prioritizes its people, growth, and a positive customer experience. This role offers growth opportunities and a collaborative work environment with a focus on service

Qualifications

• Basic computer skills.
• Excellent customer service and phone skills.
• Knowledge of Microsoft Excel is a plus.

Responsibilities

• Handle inquiries via phone, email, and text with professionalism and warmth.
• Help keep the schedule full by providing exceptional service and support.
• Manage various office tasks to keep operations running smoothly.
• Educate clients about services and assist them in making informed decisions.

Skills

Customer service

Phone skills

Basic computer skills

Tools

Microsoft Excel

Job description

Customer Service Representative ? Madison, OH

Hearn Plumbing, Heating & Air is on the hunt for a full-time Customer Service Representative who's not just looking for a job but a vibrant, supportive career with endless possibilities! With us, you'll enjoy competitive pay and phenomenal benefits that include:

• Medical, dental, and vision insurance
• A 401(k)
• Paid time off (PTO)
• Paid holidays
• Winter and summer team events
• Free coffee from our local coffee shop
• Uniforms
• Company-provided tools for technicians
• Opportunities for advancement
• The chance to work with the best team in the business!

If you're passionate about exceptional communication, thrive in a fast-paced environment, and love being part of a team that's as dedicated as you are, then keep reading ? this opportunity is tailor-made for you!

DISCOVER WHO WE ARE

Hearn Plumbing, Heating & Air has been providing clean drains, hot showers, and cozy homes to Madison and the surrounding areas since 1946! Our family-owned business operates on strong family values that consist of service, integrity, and trust. We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they're successful. Our company prioritizes the personal growth and well-being of our staff, making Hearn the best place for success. Come work for a business that supports and believes in you - join our family today!

DELVE DEEPER INTO YOUR DAY

As a full-time Customer Service Rep at Hearn Plumbing, Heating & Air, each day brings new opportunities to shine. You'll start your day ready to engage with clients, handling inquiries via phone, email, and text with your trademark professionalism and warmth. You'll ensure our schedule remains full by providing exceptional service and support, making every interaction count. In your downtime, you'll manage various office tasks, keeping everything running smoothly. Your role is crucial in educating clients about our services, assisting them in making informed decisions, and ensuring that every customer?s experience is a positive one. Your positive attitude and dedication will help make sure our clients always feel heard and valued, contributing to the smooth operation of our busy office!

DO YOU HAVE WHAT IT TAKES?

• Basic computer skills
• Excellent customer service and phone skills
• Knowledge of Microsoft Excel is a plus!

Excited about this role?

Ready to become our new Customer Service Rep?