Customer Service Representative

Healthy-Home-Heating-; Hobart (WI); On-site; USD 21,000 - 34,000; Part time

Job summary

Healthy Home Heating & Cooling LLC in De Pere, WI is hiring a part-time Customer Service Representative to deliver friendly, professional support to customers by phone, text, and email. This entry-level role offers on-the-job training and a flexible schedule Monday through Friday, 9:00 am–1:00 pm or 1:30 pm–5:30 pm, with opportunities for growth.

You'll greet customers, answer questions, schedule HVAC services, coordinate with technicians, and contribute to high customer satisfaction.

Qualifications

• Some customer service experience or knowledge.
• Clear, effective, and professional communication skills for speaking over the phone, through text, and over email.
• Positive attitude and pleasant customer service skills.
• Flexibility to work some weekends and nights as needed.
• Ability to work independently and manage your time effectively.

Responsibilities

• Answer customers' questions and schedule appointments for HVAC services.
• Coordinate with service technicians to ensure efficient work and customer satisfaction.
• Interact with customers via phone, text, and email and troubleshoot basic problems when possible.
• Maintain communication with technicians throughout the day to ensure responsive service.

Skills

Customer Service

Communication Skills

Positive Attitude

Time Management

Weekend Flexibility

Independence

Job description

Changing lives. Building futures. That's what we do at Healthy Home Heating & Cooling LLC, and it starts with hiring the right Customer Service Representative! Our De Pere, WI office is looking for an outgoing, pleasant, and team-spirited person to join us part-time and provide incredible communication and support to customers. Think it could be you? Keep reading to find out!

OUR IMPACT, YOUR OPPORTUNITY:

With a competitive base pay and performance-based bonuses, our Customer Service Representative can make up to $25.00/hour!

While experience is always welcome, we'll provide on-the-job training to help you gain your footing and feel more comfortable in the role!

We're flexible with scheduling, and you can work in the office Monday - Friday, either from 9:00 am to 1:00 pm OR 1:30 pm to 5:30 pm.

Whether you're a college student trying to work around classes, a parent looking for part-time work while your kid's in school, or simply a motivated person ready for a rewarding new opportunity, we want to hear from you!

YOUR CORE CONTRIBUTIONS:

Our Customer Service Representative is the warm, friendly person who answers customers' questions and schedules appointments for our incredible HVAC services. Speaking with customers over the phone, text, and email, you'll help with whatever they need and troubleshoot basic problems when able. You'll stay in touch with the service technicians throughout the day to ensure they're working efficiently and doing the best they can for our customers. This entry-level role plays an important part in our successful customer satisfaction and field service activities!

MUST-HAVES:

• Some customer service experience or knowledge
• Clear, effective, and professional communication skills for speaking over the phone, through text, and over email
• Positive attitude and pleasant customer service skills
• Flexibility to work some weekends and nights as needed
• Ability to work independently and manage your time effectively

JOIN US!

At Healthy Home Heating & Cooling, we recognize how crucial our role is in the community. Since 2005, we've been dedicated to ensuring that homeowners in De Pere and the neighboring areas remain safe and comfortable with our top-notch heating and cooling solutions. Our services go beyond HVAC repairs; we strive to empower our customers to make well-informed choices regarding their needs.

We also prioritize our employees by offering competitive salaries, great benefits, and opportunities for continuous growth in a respectful and supportive work environment. If you want a rewarding career with a team that truly makes a difference, Healthy Home Heating & Cooling is a fantastic place to shape your future.