Client Care Representative

All Seasons Heating, AC & Plumbing; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Company parties

Dental insurance

Employee discounts

Job summary

All Seasons Heating, AC & Plumbing in Toledo, OH is seeking a friendly Client Care Representative to be the voice of our company. You will greet customers, answer questions about HVAC and plumbing services, and coordinate timely service.

In this fast-paced role, you will schedule and dispatch technicians, update CRM records, and follow up to ensure satisfaction. Excellent communication and problem-solving skills are essential.

Qualifications

• 1+ years of customer service, call center, or client-facing experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities in a high-volume environment.
• Proficiency with scheduling software, CRM tools, or ability to learn quickly.
• Positive, patient, and solution-oriented attitude.
• Experience in the home services, HVAC, or plumbing industry is a plus.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls and respond to customer inquiries regarding HVAC and plumbing services
• Schedule and dispatch service appointments for heating, cooling, and plumbing technicians
• Follow up with customers to confirm appointments and ensure satisfaction
• Accurately enter and maintain customer information in the CRM system
• Handle customer concerns and complaints with professionalism and empathy
• Communicate service updates, promotions, and maintenance agreements to customers
• Collaborate with field technicians and office staff to ensure seamless service delivery

Skills

Customer service

Communication

Multitasking

CRM tools

Scheduling software

Education

High school diploma or equivalent

Tools

CRM tools

Scheduling software

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Company parties
• Dental insurance
• Employee discounts

About the Role:

All Seasons Heating, AC & Plumbing is looking for a friendly and motivated Client Care Representative to be the voice of our company in Toledo, OH. In this role, you'll be the first point of contact for our customers, helping them get the fast, reliable service they count on. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

• Answer inbound calls and respond to customer inquiries regarding HVAC and plumbing services
• Schedule and dispatch service appointments for heating, cooling, and plumbing technicians
• Follow up with customers to confirm appointments and ensure satisfaction
• Accurately enter and maintain customer information in the CRM system
• Handle customer concerns and complaints with professionalism and empathy
• Communicate service updates, promotions, and maintenance agreements to customers
• Collaborate with field technicians and office staff to ensure seamless service delivery

Requirements:

• 1+ years of customer service, call center, or client-facing experience preferred
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities in a high-volume environment
• Proficiency with scheduling software, CRM tools, or ability to learn quickly
• Positive, patient, and solution-oriented attitude
• Experience in the home services, HVAC, or plumbing industry is a plus
• High school diploma or equivalent required

About Us:

All Seasons Heating, AC & Plumbing has been a trusted name in the Toledo, OH area, delivering top-quality heating, cooling, and plumbing solutions to homeowners and businesses alike. Our customers love us for our reliability, expertise, and commitment to getting the job done right the first time. We take pride in fostering a supportive team culture where employees are valued, respected, and given the tools they need to succeed.