Customer Service Rep

Advance Mechanical, Inc.; Greenville (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement with company match

Paid training

Advancement opportunities

Job summary

Advance Mechanical, Inc. is a family-owned heating and air conditioning company serving Greenville, NC and surrounding areas. We heavily invest in our employees and offer a competitive wage with potential to reach $50,000/year, plus strong benefits and growth opportunities.

As a Customer Service Rep, you will handle in-office calls, dispatch scheduling, and maintain daily reports. Fluency in English and Spanish is a plus; high school diploma required.

Qualifications

• High school diploma or equivalent.
• Ability to develop tools that create efficiencies within a department.
• Knowledge of Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Answer inbound calls from customers and logs.
• Dispatch service calls and notify clients of schedule changes.
• Maintain daily call logs and reports.
• Assist with scheduling and documentation as required.
• Support team and ensure accurate data entry.

Skills

Ability to develop tools that create

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Why you should join our team

We are an established heating and air conditioning company that heavily invests in our employees. We pay our Customer Service Reps a competitive wage of $15.00/hour with the potential to earn up to $50,000/year. Our team also enjoys great benefits, including the following.

• health insurance
• retirement with a company match
• paid training
• plenty of opportunities for advancement and growth

About Advance Mechanical Inc

We are a family-owned company that proudly serves Greenville, NC and its surrounding areas in Pitt and Beaufort Counties. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. For over 30 years we have been conscientious in our pledge to be "customer committed".

We have been awarded the Technician Seal of Safety for our dedication to hiring top-notch, trustworthy employees who strive for industry excellence. We invest heavily in training for those who are interested in professional growth with an established company.

Are you a good fit?

Ask yourself: Can you maintain a positive and helpful demeanor throughout a workday? Are you highly organized and detail-oriented? Do you have excellent communication and interpersonal skills? Are you eager to help however possible? Can you effectively prioritize multiple tasks? If so, please consider applying for this Customer Service Rep position today!

Your life as a Customer Service Rep

This full-time position works in our office Monday - Friday, 8 AM to 5 PM. Additionally, we provide a full hour for lunch. This is not a work-from-home position. There will be a weekly rotating on-call schedule from 5:00 pm to 7:00 pm.

As a Customer Service Rep, you play a critical role in our air conditioning and heating company. You arrive at the office ready to provide the excellent service our trusted company is known for. Exhibiting your ability to connect with customers easily, you tackle various essential tasks, including taking incoming calls, dispatching calls to notify clients of any schedule changes, and completing daily call logs and reports.

Our office could not operate without you, and you take great pride in the hard work you do every day. You thoroughly enjoy serving others and playing an important part in keeping our air conditioning and heating company running smoothly!

What we need from you

• High school diploma or equivalent
• Ability to develop tools that create efficiencies within a department
• Knowledge of Microsoft Excel, Word, and PowerPoint

Fluency in both English and Spanish would be a plus. An associate degree would also be preferred, but is not required. If you can meet these requirements and perform this office job as described above, we would be happy to have you as part of our team!

Location: 27834