Customer Service Representative - FT

Dal-Tile Corp.; San Leandro (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Dal-Tile Corp. in California is seeking a customer service associate for showroom and sales support. You will engage customers by phone, email, and in person; guide product selection; coordinate orders, samples, and shipping; maintain records and follow up on quotes.

Ideal candidates have a HS diploma, 1+ year customer service, strong communication, and proficiency with MS Outlook/Word/Excel. This on-site role emphasizes accuracy, multitasking, and collaboration with the Sales Representative to

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years of customer service experience.
• Focus on customer account management preferred.

Responsibilities

• Provide exceptional service via phone, email, and in person.
• Build and nurture customer relationships.
• Assist customers in selecting products for their needs.
• Retrieve and bring product samples to the showroom.
• Maintain customer contact information and records.
• Follow up on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and sales orders.
• Create shipping orders and packing lists.
• Answer inbound calls and make outbound calls.
• Collaborate with Sales Representative and stay informed on products.

Skills

Customer service

Phone communication

In-person interaction

MS Outlook

MS Word

MS Excel

Data entry

Multitasking

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Primary Objective:

To engage with customers through multiple interaction types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.

Primary Function and Scope:

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.
• Perform additional duties as required.

Expected base pay rates for the role will be between $23.07 and $28.84 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits.

Experience and Knowledge Required:

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Focus on customer account management is preferred

Competencies:

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong organizational and problem-solving skills required.
• Goal-oriented with a focus on delivering excellent customer service.
• Ability to demonstrate strong interpersonal relationship-building skills.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.

Other Pertinent Job Information:

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.