Customer Service Representative

TSG Lumber; Water Mill (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Training & development

Career growth

Job summary

TSG Lumber is seeking a Customer Service Representative to join the team in Water Mill, NY. The role is full-time, Monday-Friday, with duties including answering calls and emails, processing orders, and assisting customers in person in a fast-paced showroom.

Responsibilities include scheduling with sales, maintaining records, and coordinating with other departments to resolve issues while upholding a welcoming showroom atmosphere.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong interpersonal and problem-solving abilities are essential.
• Ability to multitask and prioritize in a fast-paced showroom environment.
• Comfortable using computers, email, and business software.
• Willingness to work collaboratively with sales and other departments.

Responsibilities

• Respond to customer inquiries by phone, email, and in person.
• Provide accurate information regarding products, services, orders, and policies.
• Schedule customer appointments with sales associates.
• Process orders, returns, exchanges, payments, and other requests.
• Document customer interactions and maintain accurate records.
• Follow up with customers to ensure requests are resolved.

Skills

Verbal & written communication

Interpersonal skills

Problem-solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Solar Eclipse

Job description

Description

We are seeking a Customer Service Representative to join our team in Water Mill, NY. This full-time, Monday-Friday position is ideal for someone with strong communication and customer service skills who enjoys helping customers and working in a fast-paced showroom environment. The Customer Service Representative will assist customers by phone, email, and in person, process orders and payments, schedule appointments, and work closely with our sales team to provide an excellent customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person.


• Provide accurate information regarding products, services, orders, and company policies.


• Schedule customer appointments with sales associates.


• Process orders, returns, exchanges, payments, and other customer requests.


• Resolve customer questions and concerns promptly and professionally.


• Document customer interactions and maintain accurate records.


• Follow up with customers to ensure requests and concerns are resolved.


• Coordinate with sales and other departments to address customer needs.


• Maintain a professional, courteous, and welcoming showroom environment.


• Protect confidential customer information and follow company policies and procedures.


• Meet established customer service, quality, and performance standards.

Schedule

• Monday through Friday


• 8:00 AM - 5:00 PM


• On-site in Water Mill, NY

Compensation & Benefits

• Competitive compensation


• Paid time off


• Health and other benefits, where applicable


• Training and professional development opportunities


• Opportunities for career growth and advancement

Requirements

• High school diploma or equivalent preferred.


• Previous customer service, customer support, retail, showroom, administrative, or sales support experience preferred.


• Excellent verbal and written communication skills.


• Strong interpersonal and problem-solving skills.


• Ability to remain calm and professional when assisting customers and resolving concerns.


• Strong attention to detail and organizational skills.


• Comfortable using computers, email, and business software.


• Ability to multitask and prioritize in a fast-paced environment.


• Ability to work independently and collaboratively as part of a team.


• Must be able to reliably commute to Water Mill, NY.

Preferred Skills

• Experience with order processing and customer relationship management.


• Experience with Microsoft Outlook, Excel, Word, and Solar Eclipse is a plus.


• Bilingual or multilingual skills are a plus.


• Strong customer relationship-building skills.