Customer Service Representative

Steamboat Group; Kennesaw (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Tuition assistance

401(k) match

Casual dress code

Flexible work environment

Job summary

Steamboat Group in Kennesaw, GA is seeking a Customer Service Representative to handle customer inquiries, orders, and billing with a focus on insurance-related questions. The role requires delivering high-quality service and maintaining accuracy in data entry.

The position offers a hybrid work arrangement, training over three weeks (remote first week, then in-office weeks), and a preference for bilingual English/Spanish speakers.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of customer service experience in insurance, finance or banking, preferably in a call center.

Responsibilities

• Answer inbound calls for assigned lender relationships and assist with questions regarding letters or charges for insurance.
• Call OSC and LSC account queues to obtain proof of coverage; contact customers to obtain current insurance carrier information.
• Check insurance websites for proof of coverage and print proof for data entry.
• Contact agent to verify Break In Coverage dates and gather necessary documentation.
• Assist Customer Service Coordinator as needed and support OSC & LSC accounts.

Skills

Bilingual in English and Spanish

Strong Communication Skills

Education

High school diploma or GED

Job description

Location: Hybrid- 2 days a week in Kennesaw office

Schedule: Monday- Friday- 8am-6pm EST (must be open to later shifts)

Training: 3 weeks- 1st week will be remote, 2nd and 3rd will be in office (8am-5pm)

Bilingual in Spanish and English highly preferred

Job Summary

The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

Key Responsibilities:

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Work OSC and LSC account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
• Check insurance websites for proof of coverage and printing proof for data entry
• Contact agent to verify Break In Coverage (BIC) dates
• Assist Customer Service Coordinator as needed
• Help in all other (Non Assigned) queues for OSC & LSC accounts when needed
• Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
• Attend departmental meetings as requested
• Maintain appropriate, professional working relationships with clients and other employees
• Other related projects as assigned

Qualifications

Education & Experience:

• High school diploma or GED required
• One year of customer service experience, preferably in insurance, finance or banking, and in a call center environment.

Communication Skills:

• Bilingual- fluent in English and Spanish preferred
• Strong Communication Skills

Why Choose Us?

• Competitive Compensation: Base salary commensurate with experience.
• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
• Career Development: Access to professional growth opportunities and tuition assistance.
• Retirement Savings: Company 401(k) match to support your financial future.

Equal Opportunity Employer – We encourage qualified veterans and minorities to apply.