Licensed Customer Service Insurance Representative

RealtySouth; Fredericksburg, Northern (VA, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

RealtySouth is seeking a Licensed Customer Service Insurance Representative to support clients with insurance needs, policy changes, claims, and billing inquiries. A Property & Casualty license is required, with at least two years of servicing experience at an independent agency or equivalent.

The role is hybrid and focuses on profitability, growth, and cross-selling opportunities. You'll advise clients on coverage, manage risk, and maintain strong relationships with insurers and underwriters,

Qualifications

• High School Diploma or equivalent required.
• Two years of servicing experience with an independent agency (or equivalent).
• Active Property & Casualty license required.
• Strong knowledge of personal lines insurance products and HomeServices offerings.
• Excellent analytical, problem-solving, and communication skills.
• Proven time management and organizational abilities.

Responsibilities

• Provide day-to-day service to clients to meet profitability and growth objectives.
• Research and answer calls from clients, underwriters, and third parties.
• Advise clients on insurance coverage and risk management.
• Process policy changes and cancellations.
• Handle claims and billing inquiries.
• Maintain relationships with insurance companies and underwriters.
• Provide quotes on current lines of business and cross-sell.
• Report any potential E&O or DOI complaints to management.
• Perform additional responsibilities as required.

Skills

Analytical skills

Problem-solving

Decision-making

Oral and written communication

Interpersonal skills

Time management

Organizational skills

Risk assessment

Education

High School Diploma or equivalent

Job description

Licensed Customer Service Insurance Representative

Job Category: Insurance

Requisition Number: LICEN012169

• Posted : September 15, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

This role requires an active P&C License in your home state.

To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.

Job Duties and Responsibilities (Essential Job Functions)

• Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
• Research and answer calls from clients, underwriters and third parties.
• Advise clients regarding insurance coverage and risk management issues.
• Process policy changes and cancellations.
• Handle claims and billing inquiries.
• Foster and maintain good working relationships with insurance companies and underwriters.
• Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
• Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• High School Diploma or equivalent work experience and knowledge.

Experience:

• Two years successful servicing experience with independent agency (or equivalent).

Knowledge and Skills:

• Property and Casualty License
• Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
• Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.
• Familiarity with risk assessment and risk management techniques.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.