Customer Service Representative

Catalyst Prime Solutions; Sacramento (CA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Employer matching retirement plan

Tuition reimbursement

Workshops

Online learning platforms

Job summary

Catalyst Prime Solutions in Sacramento, CA is hiring a Customer Service Representative for a full-time role with a salary range of $48,000 to $65,843 per year. You will handle client inquiries, resolve issues, provide technical support, and assist with account management to ensure client satisfaction.

Work with the customer service team and other departments to deliver thorough solutions. The office is located in Sacramento, CA, offering a professional environment and room for professional

Job description

Catalyst Prime Solutions, a leading technology consulting firm based in Sacramento, CA, is seeking a dedicated Customer Service Representative. This full-time position offers a salary range of $48,000 to $65,843 and is available until November 22, 2026.

As a Customer Service Representative, you will be responsible for handling client inquiries, resolving issues, and providing technical support. You will also assist with account management and ensure client satisfaction through proactive communication.

You will work closely with the customer service team and collaborate with other departments to deliver comprehensive solutions. The office is located in Sacramento, CA, in a professional environment.

The salary range for this position is between $48,000 and $65,843 per year, providing a competitive compensation package.

• Employees can also benefit from comprehensive health insurance coverage, which includes medical, dental, and vision plans.
• Additionally, the company offers a retirement plan with employer matching contributions, allowing employees to save for their future.
• Professional development opportunities are also available, such as tuition reimbursement programs, workshops, and access to online learning platforms, ensuring that employees can continuously enhance their skills and advance their careers.

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely information.
• Resolve customer issues and complaints, escalating complex problems to the appropriate team members as needed.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Assist in the development and implementation of customer service best practices and procedures.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Knowledge of CRM systems is a plus.

Applications are due by November 22, 2026.

The company values diversity and encourages applications from all qualified candidates, regardless of their background.