Account Representative

Chief of Staff Kc; Lawrence (KS); On-site; USD 36,000 - 52,000; Full time

Job summary

Chief of Staff KC is seeking a customer-focused Account Representative to support a client in the Lawrence, Kansas area. This role emphasizes building relationships, providing personalized customer support, and ensuring orders are handled accurately and efficiently.

You will manage email communications, enter orders with precision, and collaborate with a team of 7-8 other Customer Service Representatives to deliver consistent, responsive service in a fast-paced environment.

Qualifications

• Comfortable using Microsoft Excel, Word, and general computer systems.
• Strong attention to detail with the ability to multitask and stay organized.
• Able to take direction well and perform effectively within clear expectations and established processes.
• Reliable, organized, and professional with a customer-first approach.
• Strong communication skills and the ability to build positive working relationships with customers and team members.

Responsibilities

• Serve as the main point of contact for a dedicated group of returning customers.
• Manage email correspondence and ongoing communication, including dropship accounts.
• Enter and process customer orders with a high level of accuracy & supporting accounts.
• Introduce new accounts to available catalogs and products early in the relationship, then transition to a more personalized approach as familiarity with the customer grows.
• Respond to customer questions and inquiries with professionalism, accuracy, and a solutions-focused mindset.
• Build positive, lasting customer relationships that encourage continued business and customer loyalty.
• Collaborate with a team of 7-8 other Customer Service Representatives to ensure customers receive consistent, responsive support.
• Maintain organization and accuracy while managing multiple customer needs and priorities in a fast-paced environment.

Skills

Customer service

Communication

Attention to detail

Multitasking

Team collaboration

Tools

Microsoft Excel

Microsoft Word

General computer systems

Job description

Chief of Staff KC is seeking a customer-focused Account Representative to support a client in the Lawrence, Kansas area. This position is ideal for someone who enjoys building relationships, providing personalized customer support, and ensuring orders are handled accurately and efficiently.

Key Responsibilities

• Serve as the main point of contact for a dedicated group of returning customers.
• Manage email correspondence and ongoing communication, including dropship accounts.
• Enter and process customer orders with a high level of accuracy & supporting accounts.
• Introduce new accounts to available catalogs and products early in the relationship, then transition to a more personalized approach as familiarity with the customer grows.
• Respond to customer questions and inquiries with professionalism, accuracy, and a solutions-focused mindset.
• Build positive, lasting customer relationships that encourage continued business and customer loyalty.
• Collaborate with a team of 7-8 other Customer Service Representatives to ensure customers receive consistent, responsive support.
• Maintain organization and accuracy while managing multiple customer needs and priorities in a fast-paced environment.

Qualifications

• Comfortable using Microsoft Excel, Word, and general computer systems.
• Strong attention to detail with the ability to multitask and stay organized.
• Able to take direction well and perform effectively within clear expectations and established processes.
• Reliable, organized, and professional with a customer-first approach.
• Strong communication skills and the ability to build positive working relationships with customers and team members.