Customer Service Representative

Server Products; Village of Richfield (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Robust 401(k) with up to 6.0% Company Contribution/Match

Job summary

A leading food technology company in Wisconsin is seeking a Customer Care Representative to ensure seamless customer interactions throughout the order process. This full-time role requires excellent communication skills, at least one year of customer care experience, and a strong desire to assist customers. Join a dynamic team dedicated to manufacturing quality products for the food service industry.

Qualifications

• Minimum of 1 year of customer care experience.
• Ability to resolve customer issues effectively.
• Strong desire to assist customers with timely feedback.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Manage customer orders and inquiries via calls, emails, or chats.
• Coordinate with cross-functional teams for issue resolution.

Skills

Excellent written and verbal communication skills

Customer issue resolution

Organizational skills

Empathy and patience

Education

High School diploma

Associate's degree (preferred)

Job description

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Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.

The Opportunity

The Customer Care Representative will serve as the primary point of contact between our customers and internal departments. They are responsible for providing a seamless customer experience by providing support throughout the entire order process. The Customer Care Representative will play a proactive role in using product knowledge to help the customer select the right equipment for their menu and application.

Essential Duties and Responsibilities

• Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.e., order entry, repair orders, CRM, EDI, Amazon, auto quote etc.)
• Serve as the frontline contact for customer inquiries via incoming calls, emails or live chats providing both domestic and international customers with accurate information on products, availability, lead time, pricing, order status, etc.
• Coordinate with cross-functional teams to ensure on-time delivery and issue resolutions
• Knowledgeable on Server international and domestic equipment in all product categories; knowledge base to include equipment’s features and benefits as well as basic maintenance and problem troubleshooting
• Writes detailed and accurate non-conformance reports (NCR’s)
• Process customer credit card payments through PayPal
• Manage freight quotes with customer and shipping department
• Actively participates in team meetings and completes required reports including planned orders, past due orders, order lead time and any other reports as needed by proactively sharing information for discussion
• Performs other duties or responsibilities as requested or required

Requirements

• High School diploma. Associate's degree is preferred
• minimum of 1 year of customer care experience
• Excellent written and verbal communication skills
• Proven ability to resolve customer issues using empathy, patience, and listening skills
• Strong desire to assist customers with questions and provide feedback in a timely manner
• Demonstrated planning, organization, critical thinking and follow-through skills
• Robust 401(k) with up to 6.0% Company Contribution/Match

Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Manufacturing and Customer Service

Industries

• Appliances, Electrical, and Electronics Manufacturing