Customer Service Rep

FTC Equipment, LLC; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive benefits package

Opportunities for professional development

Supportive work environment

Job summary

A distribution company in Kansas City is seeking a Customer Service Representative. The role involves responding to customer inquiries, maintaining product knowledge, and collaborating with team members to enhance service quality. Ideal candidates will have excellent communication skills and the ability to problem-solve effectively. This position offers competitive salary, performance-based bonuses, and a comprehensive benefits package.

Qualifications

• Previous experience in customer service or related field is a plus.
• Ability to remain calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Maintain knowledge of products and services.
• Document all customer interactions in CRM.

Skills

Verbal communication

Written communication

Problem-solving

Teamwork

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Quickbooks

Microsoft Office Suite

CRM software

Job description

Overview

Job Opportunity - Customer Service Representative

FTC Equipment, LLC

Kansas City, MO

FTC Equipment, LLC is a full service distribution company located in Kansas City, MO that focuses on pumping equipment used in the municipal, industrial, and power markets. We provide equipment sales and service support to our customer base in Kansas and Missouri.

Responsibilities

• Respond promptly to customer inquiries via phone and email, providing accurate information and assistance.
• Support customer inquiries and issues with a proactive approach and ensure a high level of satisfaction.
• Maintain knowledge of our products, services, and policies to effectively address customer needs.
• Document all customer interactions and transactions in our CRM system for tracking and reporting purposes.
• Collaborate with other team members and departments to improve customer service and resolve complex issues.
• Follow up with customers to ensure their concerns have been addressed and they are satisfied with the outcome.
• Assist in identifying opportunities for process improvements to enhance the customer experience.
• Stay informed about industry trends and best practices in customer service.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in Quickbooks, Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Ability to work effectively both independently and as part of a team.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.

How to Apply

If you are passionate about providing outstanding customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a cover letter details for review.