Reservation Support Representative

Alegria Travel Services; Georges (NH); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Professional development

Tools & resources

Continued learning

Supportive team

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to details, and is comfortable using email and online systems to research and organize information while coordinating reservations as needed.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Attention to detail

Organization

Customer focus

Email systems

Research abilities

Multitasking

Tools

Online tools

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment