Reservation Support Representative

Alegria Travel Services; Lansing (MI); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training

Ongoing education and development

Access to professional tools

Supportive team environment

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role focuses on providing accurate information while keeping reservation details organized and up to date, in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients with timely, responsive service.

Qualifications

• Professional written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Strong organization and time-management abilities.
• Customer-focused with a professional demeanor.
• Comfortable using email and online systems for coordination.
• Ability to research and organize information effectively.
• Reliable and able to manage multiple tasks concurrently.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information on client needs and preferences.
• Research availability and appropriate service options.
• Coordinate reservations and confirmations.
• Review reservation details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with modifications and special requests as needed.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Time management

Customer-focused

Multi-tasking

Research information

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment