Customer Service Representative

Cobalt Valley Inc.; Jackson (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Cobalt Valley Inc., a software development company based in Austin, TX, is seeking a full-time Customer Service Representative based in Austin, TX. You will handle inquiries via phone, email, and chat, resolve issues, and guide customers through troubleshooting to ensure satisfaction.

The role emphasizes proficiency with Microsoft Office and customer service software, with experience in technical support preferred.

Qualifications

• Excellent communication skills required.
• Strong customer service orientation.
• Proficiency in using email and customer service software.
• Experience with technical support or customer service in a similar role preferred.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and provide troubleshooting guidance.
• Assist customers and ensure satisfaction through timely, accurate responses.

Skills

Customer service

Communication

Email proficiency

Technical support

Tools

Microsoft Office

Job description

Cobalt Valley Inc., a software development company based in Austin, TX, is seeking a full-time Customer Service Representative. This role requires a full-time commitment and will be based in Austin, TX.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. Your day-to-day tasks will involve interacting with customers via phone, email, and chat, and assisting with troubleshooting technical problems.

You will work in a collaborative environment with a diverse team of software developers, designers, and project managers. The workplace is located in Austin, TX, and promotes a friendly and professional atmosphere.

The annual salary range for this position is between $35,000 and $49,617, with the exact amount determined by experience and qualifications. Employees in this role typically perform a variety of administrative tasks, such as managing schedules, coordinating meetings, and maintaining office records. They often use standard office software like Microsoft Office Suite, including Word, Excel, and Outlook, to carry out their duties. The workplace is a traditional office setting, requiring employees to be present during standard business hours. The position does not specify any additional benefits, such as health insurance, retirement plans, or paid time off. However, it may offer opportunities for professional development and growth within the company.

To excel in this role, you should have excellent communication skills and a strong customer service orientation. Proficiency in using email and customer service software is required. Experience with technical support or customer service in a similar role is preferred.

Handle customer inquiries, resolve issues, assist with troubleshooting technical problems, provide guidance to customers, interact with customers via phone, email, and chat. Excellent communication skills, strong customer service orientation, proficiency in using email and customer service software, experience with technical support or customer service in a similar role is preferred.