Austin-Based Tech Support & Customer Care Specialist

Cobalt Valley Inc.; Jackson (TN); Sur place; USD 35 000 - 50 000; Plein temps

Résumé du poste

Cobalt Valley Inc., a software development company based in Austin, TX, is seeking a full-time Customer Service Representative based in Austin, TX. You will handle inquiries via phone, email, and chat, resolve issues, and guide customers through troubleshooting to ensure satisfaction.

The role emphasizes proficiency with Microsoft Office and customer service software, with experience in technical support preferred.

Qualifications

• Excellent communication skills required.
• Strong customer service orientation.
• Proficiency in using email and customer service software.
• Experience with technical support or customer service in a similar role preferred.

Responsabilités

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and provide troubleshooting guidance.
• Assist customers and ensure satisfaction through timely, accurate responses.

Connaissances

Customer service

Communication

Email proficiency

Technical support

Outils

Microsoft Office

Description du poste

Cobalt Valley Inc., a software development company based in Austin, TX, is seeking a full-time Customer Service Representative based in Austin, TX. You will handle inquiries via phone, email, and chat, resolve issues, and guide customers through troubleshooting to ensure satisfaction.

The role emphasizes proficiency with Microsoft Office and customer service software, with experience in technical support preferred.