Customer Service Representative

Redwood West Group; Austin (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Performance bonuses

Job summary

Redwood West Group in Austin, TX is seeking a Customer Service Representative to join our office in a full-time role. You will handle customer inquiries, provide information, and maintain accurate records to support service excellence.

The role emphasizes effective communication, problem solving, and teamwork in a collaborative environment. Benefits include health insurance, retirement plans, PTO, and opportunities for professional development.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency with computer systems and software applications.
• Ability to lift up to 20 pounds occasionally.
• Familiarity with financial services is a plus.

Responsibilities

• Answer customer inquiries and resolve issues via phone, email, and chat.
• Maintain accurate records of customer interactions and account information.
• Provide product and service information to customers.
• Assist with account setup, updates, and closures.
• Escalate complex issues to appropriate departments as needed.
• Follow up with customers to ensure their satisfaction and address any unresolved issues.
• Participate in quality assurance activities to maintain high service standards.

Skills

Communication skills

Interpersonal skills

Problem solving

Customer service

English proficiency

Education

High school diploma

Tools

Computers

Software apps

Job description

Redwood West Group, a leading financial services firm in Austin, TX, seeks a Customer Service Representative for a FULL_TIME position. The role involves handling customer inquiries, resolving issues, and ensuring high standards of service. The salary range is $40,000 - $54,139.

As a Customer Service Representative, you will process customer requests, provide information, and maintain accurate records. You will also assist in resolving customer complaints and escalate issues as needed. Your primary goal is to ensure customer satisfaction and loyalty.

You will work in a collaborative team environment at our Austin, TX office, where the workplace is professional and supportive, fostering a positive work culture. This environment encourages open communication, mutual respect, and shared goals, creating a productive atmosphere. You will interact with customers and colleagues daily, engaging in discussions, problem-solving, and project collaboration. The office is equipped with modern amenities, including comfortable seating, high-speed internet, and access to various resources and tools. The supportive culture extends to regular team-building activities, such as lunches, social events, and workshops, which help strengthen relationships and foster a sense of community. This collaborative setting allows for continuous learning and growth, as team members support and learn from each other.

The salary range for this position is $40,000 to $54,139, which is inclusive of various benefits such as comprehensive health insurance, retirement plans, and paid time off. Employees can also look forward to additional benefits like professional development opportunities, which may include workshops, seminars, or courses to enhance their skills and knowledge. Furthermore, performance bonuses may be awarded to employees who meet or exceed their targets, providing an extra incentive for outstanding performance.

To excel in this role, you should have excellent communication skills and a strong customer service orientation. Previous experience in customer service or related fields is preferred. Proficiency in English is required, and basic computer skills are essential.

Responsibilities

• Answer customer inquiries and resolve issues via phone, email, and chat.
• Maintain accurate records of customer interactions and account information.
• Provide product and service information to customers.
• Assist with account setup, updates, and closures.
• Escalate complex issues to appropriate departments as needed.
• Follow up with customers to ensure their satisfaction and address any unresolved issues.
• Participate in quality assurance activities to maintain high service standards.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in using computer systems and software applications.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with financial services and products is a plus.
• Ability to lift up to 20 pounds occasionally.

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• Professional development opportunities, which may include workshops, seminars, or courses
• Performance bonuses may be awarded to employees who meet or exceed their targets, providing an extra incentive for outstanding performance.

Interested candidates are invited to submit their applications by November 23, 2026. Prospective applicants should ensure that their resumes and cover letters are well-prepared and tailored to the specific requirements of the position. Applicants are encouraged to review the job description carefully to ensure that they meet all the necessary qualifications and criteria. We look forward to receiving your application and reviewing your qualifications.