Remote-Ready Tech Support & Customer Advocate

GetJobSmart; San Francisco (CA); Sur place; USD 38 000 - 55 000; Plein temps

Résumé du poste

Cobalt Central Corp. in San Francisco, CA seeks a full-time Customer Service Representative to be the voice of the company, handling inquiries with professionalism and enthusiasm.

You will assist customers by phone, email, or chat, resolve concerns promptly, and gather feedback to improve services while maintaining high satisfaction ratings. The role also involves data entry, basic admin tasks, and using Microsoft Office and CRM software.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• Strong communication abilities.
• Experience in customer service preferred.
• Certifications or additional experience may be beneficial but not mandatory.

Responsabilités

• Assist customers with inquiries and issues via phone, email, or chat.
• Resolve concerns promptly and efficiently.
• Gather feedback to improve services.
• Maintain high customer satisfaction ratings.
• Perform data entry, customer service and administrative support tasks.

Connaissances

Communication

Patience

Empathy

Help others

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

CRM software

Description du poste

Cobalt Central Corp. in San Francisco, CA seeks a full-time Customer Service Representative to be the voice of the company, handling inquiries with professionalism and enthusiasm.

You will assist customers by phone, email, or chat, resolve concerns promptly, and gather feedback to improve services while maintaining high satisfaction ratings. The role also involves data entry, basic admin tasks, and using Microsoft Office and CRM software.