Customer Service Representative

Manpower, Inc.; Itasca (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower, Inc. is seeking a Customer Service Representative to support proactive outreach. The role involves outbound calls, wellness checks, verifying accounts, documenting interactions, and escalating concerns as needed.

Schedule is Monday to Friday, 8AM to 5PM, with no weekends, in Itasca, IL. The ideal candidate has prior customer service experience, strong verbal and written communication, and comfort with basic computer systems and data entry.

Qualifications

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and engaging with customers.
• Excellent listening skills and attention to detail.

Responsibilities

• Conduct outbound customer outreach calls following a provided script.
• Perform customer wellness and satisfaction checks to help ensure a positive customer experience.
• Verify account information and confirm customers are familiar with and connected to their assigned Account Manager.
• Document customer interactions and maintain accurate records.
• Identify customer concerns and elevate issues to the appropriate internal teams.

Skills

Customer service experience

Verbal communication

Written communication

Job description

Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support team supporting proactive customer outreach initiatives. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to follow established processes while identifying and escalating customer concerns when necessary.

Job Title: Customer Service Representative

Pay Range: $25.00/hour

Shift: 8AM-5PM

What's the Job?

• Conduct outbound customer outreach calls following a provided script.
• Perform customer wellness and satisfaction checks to help ensure a positive customer experience.
• Verify account information and confirm customers are familiar with and connected to their assigned Account Manager.
• Document customer interactions and maintain accurate records.
• Identify customer concerns and elevate issues to the appropriate internal teams.

What's Needed?

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and engaging with customers.
• Excellent listening skills and attention to detail.
• Proficient with basic computer systems and data entry, with strong problem-solving skills and the ability to elevate issues appropriately.

What's in it for me?

• Competitive pay of $25.00 per hour.
• Consistent Monday-Friday schedule with no weekends.
• Opportunity to gain experience with a nationally recognized industry leader.
• Collaborative and professional work environment.
• Valuable customer relationship and communications experience.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)