Customer Service Representative

Crash Champions; Irving (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and rapidly growing company in the collision repair industry as a Customer Service Representative. This role is pivotal in creating a welcoming environment for customers, ensuring their needs are met with professionalism and care. You'll manage incoming communications and provide essential support to the management team, all while contributing to a culture that prioritizes people first. With competitive compensation and a commitment to diversity, this position offers you the chance to thrive in a supportive workplace where your contributions truly matter.

Benefits

Medical Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401(k) Retirement Plan with company match

Referral Bonus

5 Paid Holidays

Qualifications

• Strong interpersonal and customer service skills are essential.
• Ability to manage a high volume of calls and emails daily.

Responsibilities

• Greet and assist customers and prospects promptly and professionally.
• Provide clerical and administrative support to General Managers.

Skills

Interpersonal Skills

Customer Service Skills

Analytical Skills

Problem-Solving Abilities

Multitasking

Organizational Skills

Attentiveness

Patience

Job description

Customer Service Representative | Crash Champions Careers

Job Information

Location: Irving, Texas

Crash Champions is one of the fastest-growing brands in the collision repair industry, operating over 650 locations across 38 states. Founded in 1999 in Chicago, our mission is to deliver superior collision repair service with a People First approach. We are also proud to operate the Crash Champions LUXE | EV Certified brand, specializing in highline and luxury EV repairs.

Responsibilities

• Greet and assist customers and prospects promptly and professionally.
• Maintain a clean workspace, as this is the first point of contact for customers.
• Manage incoming phone calls, walk-in business, and written correspondence, directing them appropriately.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry into accounting systems and spreadsheets, and reconcile month-end statements.
• Perform other duties as assigned.

Qualifications

• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Excellent multitasking and organizational skills.
• Ability to manage a high volume of calls and emails daily.
• Attentiveness and patience.

Benefits

• Medical, Vision, and Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with company match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

Our compensation is competitive and based on experience, skills, certifications, and qualifications. This job description provides a general overview; duties may evolve, and additional responsibilities may be assigned. We reserve the right to revise this description at any time.

Our Commitment

Crash Champions is committed to diversity and equal opportunity employment. We value a customer-first, independent culture that has driven our success for over two decades, now serving customers nationwide.