Remote Bilingual Customer Service Representative

Calculated Hire; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading staffing company is seeking a Bilingual Call Center Customer Service Representative to manage inquiries in a Health Insurance environment. The role requires excellent interpersonal skills and the ability to assist customers effectively. Candidates must be adaptable and possess strong communication skills. This full-time remote position offers a dynamic work environment with opportunities for growth in the healthcare sector.

Benefits

Medical insurance

Vision insurance

Direct communications with hiring manager

Opportunity for health insurance experience

Qualifications

• Experience analyzing and solving customer problems required.
• Excellent verbal and written communication skills.
• Accurate data entry skills and attention to detail.

Responsibilities

• Handle a large volume of inbound calls in both English and Spanish.
• Maintain detailed knowledge of Eligibility requirements for plans.
• Respond to all customers in a professional and courteous manner.

Skills

Interpersonal Skills

Listening Skills

Communication

Problem Solving

Data Entry

Tools

Microsoft Office Suite

Job description

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Bilingual Call Center Customer Service Representative (spanish)

Remote

Shifts Randomly Assigned and Can Fall Anywhere from 7 AM to 9 PM Central time Sunday through Saturday (40 hour, 5 day work week, Central time zone preferred)

Calculated Hire is looking for a Bilingual Customer Service Representative position to effectively handle inquiries from internal and external sales agents that are received via phone and serviced in their Health Insurance partners contact center environment. A successful candidate will be able to interact appropriately and efficiently with agents using excellent interpersonal and listening skills, professionalism and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

DUTIES AND RESPONSIBILITIES:

• Handle a large volume of inbound calls in a timely manner with both English and Spanish speaking individuals.
• Activities related to inbound calls, LIVE chats from sales agents seeking support for partners Medicare products.
• Follow communication scripts during SOA calls and Eligibility calls to remain in compliance
• Maintain detailed knowledge of Eligibility requirements/qualifications for our plans, special elections, Medicare related information and HRA support.
• Verify Medicare information to check if a potential member has all requirements needed to qualify for one of our plans.
• Responds to all customers in a professional and courteous manner.
• Participates in meeting and/or committees as needed.
• Manages work balance between calls and of phone actives/Live Chats.
• Value all aspects of diversity.
• Exercise strict confidentiality in all matters. PHI information.
• LIVE chats for Eligibility Verification only.

QUALIFICATIONS

• Adaptable, flexible, and able to manage through change.
• Goal oriented and personally accountable; resourceful and self-directed.
• Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.
• Excellent listening and interpersonal communication skills.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Able to offer options and educate callers when appropriate.

POSITION REQUIREMENTS

• Accurate data entry skills and attention to detail
• Experience analyzing and solving customer problems required
• Excellent verbal and written communication skills
• Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
• Proven ability to work independently as well as a productive member of a team

Benefits of working with Calculated Hire:

• Previous experience working with this client and placing both permanent employees and contractors
• Direct communications with the hiring manager, which allows us to have a clear understanding of the timeline and move candidates through the interview process faster
• Great opportunity to gain sales and health insurance experience. Could feed into opportunity to leverage Calculated Hire's Licensed & Accredited Professionals Program (LAAP)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

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