Customer Service Representatives

Stericycle Inc; Town of Texas, North Richland Hills (WI, TX); Remote; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking Customer Experience Agents to join their dynamic Contact Center team. This role is pivotal in providing exceptional service to customers through various communication methods, including phone, email, and chat. Ideal candidates will possess strong communication skills and empathy, with a preference for bilingual representatives fluent in English and Spanish. The company offers a supportive work environment with numerous perks, including comprehensive health coverage and education assistance. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Paid time off

Medical, dental, and vision coverage

Education assistance

401(k) plan with company match

Virtual physician services

Qualifications

• Experience in customer service roles, particularly in a call center environment.
• Ability to handle multiple communication methods effectively.

Responsibilities

• Manage routine customer care interactions across various channels.
• Perform data collection, order processing, and appointment setting.

Skills

Customer Service

Communication Skills

Bilingual (English and Spanish)

Empathy

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Position Purpose:

The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit. This position serves as the primary interface with customers daily through various communication methods, handling routine customer interactions.

Key Job Activities:

1. This position manages routine customer care interactions and telephone answering service calls, demonstrating good telephone etiquette, listening skills, and empathy. Communication channels may include telephone, email, chat, video, or other methods.
2. May handle multiple client interactions, be cross-trained on different clients, or be assigned to a dedicated client.
3. Contact Center accounts involve data collection, order processing, appointment setting, information relaying, and electronically connecting clients and their callers.
4. Work from Home Agents must adhere to the Work from Home Policy.
5. Perform other duties and responsibilities as assigned.
6. Hiring bilingual representatives fluent in English and Spanish.

Team members enjoy many perks and benefits, including:

• Paid time off
• Medical, dental, vision, and prescription drug coverage, including virtual physician services available 24/7/365
• Education assistance, training, and advancement opportunities
• 401(k) plan with company match
• And much more!

Disclaimer:

The above description provides a summary of the nature and level of work performed; it is not an exhaustive list of all responsibilities, duties, and requirements of the job or individual. This document does not constitute an employment contract, implied or otherwise. Stericycle considers requests for workplace accommodations for protected physical or mental limitations in accordance with its HR policies and applicable laws. Stericycle reserves the right to modify this content at any time, with or without notice, in accordance with local laws and business needs.