Customer Service Representative - Remote

Lensa; Honolulu (HI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is seeking a Customer Service Representative to provide exceptional service to members and providers. This remote role requires effective communication, problem-solving skills, and the ability to thrive in a dynamic environment. Join a supportive team focused on enhancing individual health journeys.

Qualifications

• Prior experience in a customer service related field preferred.
• Ability to thrive in a fast-growing, always changing environment.

Responsibilities

• Answer inbound calls from members and providers, providing high-level customer service.
• Maintain and restore customer satisfaction while effectively recording communications.

Skills

Communication

Multi-tasking

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

h3. Customer Service Representative - Remote p. 1 day ago Be among the first 25 applicants p. Get AI-powered advice on this job and more exclusive features. p. Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today! p. strong. Job Description /strong p. Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. p. strong. Job Summary /strong p. The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. ul li. This is a remote position and can be located anywhere within the United States. /li /ul p. strong. Essential Job Functions /strong ul li. Identify, evaluate and prioritize caller needs, questions and concerns. /li li. Formulate plans of resolution and respond appropriately and efficiently. /li li. Maintain and restore customer satisfaction and partner with other teams as needed. /li li. Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol. /li li. Proactively educate caller on program benefits. /li li. Meet or exceed established call center metrics, attendance standards and quality levels. /li li. Use computer tools to accurately process and document information. /li li. Develop rapport with callers and appropriately adjust communication style. /li li. Provide accurate information about Sharecare programs and services. /li li. Escalate issues internally and follow up on escalated issues. /li /ul p. strong. Qualifications /strong ul li. High School Diploma /li li. Prior experience in a customer service related field preferred /li li. Great communication skills /li li. Must be able to multi-task /li li. General working knowledge of Microsoft Word & Outlook /li li. Computer keyboard proficiency and internet navigation skills required /li li. Have the ability to work effectively with others in a team environment /li li. Ability to thrive in a fast-growing always changing environment /li /ul p. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other status protected under applicable law. p. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor. h3. Seniority level ul li. Entry level /li /ul h3. Employment type ul li. Full-time /li /ul h3. Job function ul li. Other /li /ul h3. Industries ul li. IT Services and IT Consulting /li /ul p. Referrals increase your chances of interviewing at Lensa by 2x /pp h3. Sign in to set job alerts for “Customer Service Representative” roles. /pp h3. Customer Service Representative - Remote /pp h3. Entry Level Customer Service - Work From Home /pp p. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.