Customer Service Representative

City of Maypearl; Irving (TX); On-site; USD 39,000 - 55,000; Full time

Job summary

City of Maypearl is seeking a receptionist to manage front-desk duties and provide customer service in a busy environment. Responsibilities include answering calls, greeting visitors, and directing inquiries at the counter.

Position requires data entry, filing, and general clerical tasks, with an emphasis on accuracy and teamwork. The role calls for a high school diploma and at least two years of experience in high-volume operations and general accounting principles in customer service.

Qualifications

• A high school diploma or equivalent and two years of experience in a high-volume customer service environment.
• Strong communication, teamwork and customer service skills.
• Bilingual English/Spanish skills beneficial.
• Résumé must be submitted with application.

Responsibilities

• Serve as receptionist, answer telephone, and greet visitors.
• Handle information requests and take complaints by telephone, email, online and at the public counter.
• Enter cases into the computer and perform data entry.
• File, scan and copy documents; perform other clerical tasks.

Skills

Communication

Teamwork

Customer service

Bilingual

Education

High school diploma or equivalent

Job description

Duties include serving as receptionist, answering the telephone and greeting visitors; handling requests for information and taking complaints by telephone, email, online and at the public counter; entering cases into the computer; typing and completing data entry; filing, scanning and copying documents; and other general clerical tasks.
PAY GRADE GG11 / FULL PAY RANGE $18.81 - $26.52 PER HOUR ($39,144 - $55,164 ANNUALLY)

A high school diploma or equivalent and two years of experience using high volume operations standards and general accounting principles in a customer service environment required. Good communication, teamwork and customer service skills are essential. Bilingual (English/Spanish) skills beneficial. A résumé must be submitted with application.