Customer Service Representative

Horan Securities, Inc.; Irving (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative in a leading financial services firm. This role involves managing inbound and outbound calls, ensuring a positive rapport with clients while handling mortgage insurance documentation. With opportunities for hybrid work after a probationary period, you can enjoy a flexible work schedule. The company is committed to employee growth and offers competitive benefits, creating a supportive environment for career success. If you are detail-oriented and thrive in a fast-paced setting, this position is perfect for you.

Benefits

HSA and PPO Medical plans

FSA available

Dental plans

Vision insurance

Employer paid Short Term Disability

Employer paid Life Insurance

401k with Company matching

10 paid Holidays

Floating Holidays and Personal days

Tuition Reimbursement

Qualifications

• 1+ years of call center experience required.
• Detail-oriented with proficiency in typing and reading comprehension.

Responsibilities

• Handle inbound and outbound business calls.
• Complete outbound calls to insurance companies for documentation.

Skills

Call Center Experience

10 key typing

Reading Comprehension

Windows computer environment

Detail-oriented

Education

High school or equivalent

Tools

Office software

Job description

General Description (SUMMARY, Scope, Purpose)

Job Title: Customer Service Representative

Schedule: Monday - Friday 8am-5pm

Location: The Customer Service Representative reports in our Irving, Texas office. You may be eligible for the WFH Hybrid schedule after the 90-day new hire probationary period, depending on performance.

Pay: $17.00/hour

The Customer Service Representative requires an individual who can handle inbound and outbound business calls, along with related mortgage insurance documentation and processing.

About HUB:

HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether you’re dealing withreal estate owned, residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, ouroutsourced insurance tracking,blanket, andimpairment programsare designed to address lending risk comprehensively.

Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.

Why Choose HUB?

Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients.
• Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information.
• Work within a call queue and document system with appropriate notations.
• Performs research and document retrieval from on-line insurance sites.
• Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.
• Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.
• Develops and maintains positive working relationships.
• Supports Companyby maintaining minimum performance standards based on company service commitments as well as individual goals.
• Reports to a CS Supervisor and willing to work a shift ending 9pm Mon-Friday.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Call Center Experience required (1+ years)due to environmental expectations.
• Required- 10 key typing: Minimum 32 WPM
• Required- Reading Comprehension: Understanding company manuals step-by-step
• Required- A working knowledge of Windows computer environment & Office software
• Skills testing may be required prior to an interview
• Prior P&C Insurance, Mortgage, orForced Placed Insurance related experience isa plus
• Detail-oriented

BENEFITS

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement

All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.

PHYSICAL DEMANDS

Work Location:

• First 90-days: 5 days are in our Irving TX, office.
• *Hybrid: 3 days in the Irving, TX office and 2 days at home. You may be eligible for the WFH Hybrid schedule after the 90-day new hire probationary period, depending on performance.

Schedule:

• Monday-Friday 8:00am-5:00pm

Salary:

• Starting $17/hour

YOU WILL NEED

• When working from home, you will need a safe home office or quiet workspace with high speed and reliable internet connectivity

All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently. This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law. If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.

Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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