Customer Service Coordinator

Belcan Corporation; Irvine (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical & dental benefits

401k

Training

Life & disability insurance

Voluntary life insurance

Accident & critical illness insurance

Performance reviews

Referral program

Job summary

Belcan Corporation in Irvine, CA is seeking a Customer Service Coordinator to maintain customer satisfaction by providing product, service and account information, and coordinating with internal teams on warranties and maintenance agreements. You will administer accounts, maintain relationships, respond to requests, prepare correspondence, and help with quotes and pricing reviews.

Strong data entry and Microsoft Office skills are required; experience with databases and mainframe systems is a

Qualifications

• Strong data entry and customer service skills.
• Excellent organizational abilities and desk management.
• Proficient in MS Word and Excel; experience with databases and mainframe systems.

Responsibilities

• Administers customer accounts and reviews service/spare product requirements.
• Maintains customer relationships and responds to service issues.
• Prepares correspondence and maintains confidentiality.
• Responds to quotations and coordinates with price estimating; reviews pricing for reasonableness.
• Coordinates with various company functions on customer issues; manages lead times.
• Monitors delivery status and provides updates to customers.
• Ensures invoices are processed and coordinates with Accounts Receivable.
• Investigates and resolves customer complaints or claims.

Skills

Data entry

Customer service

Problem solving

Organization

Timely completion

Fast learner

Initiative

MS Word/Excel

Databases/Mainframe

Tools

Microsoft Word

Microsoft Excel

Databases

Mainframe systems

Job description

Description: Job Title: Customer Service Coordinator Pay: $23 - $26/hr. Location: Irvine, CA Area Code: 949 Zip Code: 92618 Start Date: Right Away Shift: 1st shift Keywords: #Irvinejobs; #CustomerservicecoordinatorJobs; #CRJobs;

Benefits:

• Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
• 401k
• On the job training / cross-training
• Life Insurance, disability insurance, and voluntary life insurance for family members available.
• Accident and critical illness insurance optional.
• Scheduled performance reviews
• Referral program

Job description:

Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are well‑established.

ESSENTIAL FUNCTIONS

1. Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
2. Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
3. Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
4. Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
5. Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead‑time.
6. Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, obtaining up‑to‑date shipping information, and following up with the customer.
7. Ensures invoices have been processed and paid by monitoring the customers' account status and coordinating with Accounts Receivable. Supports the company's collection efforts.
8. Investigates and resolves customer complaints or claims by collecting and analyzing documentation and prior history files. Resolves complaints regarding damaged, late or incorrect shipments and may have authority to offer discounts up to a limited maximum dollar amount.

Candidates should also have the following skills:

• Excellent data entry skills
• Excellent customer service skills
• Problem solves
• Organized and able to manage their desk
• Complete assignments timely
• Fast learner
• Shows initiative, willingness to learn and develop themselves
• Good Microsoft skills (word and excel) and has experience working with databases and mainframe system

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."