Customer Account Representative

Vaco by Highspring; Maitland (FL); On-site; USD 45,000 - 50,000; Full time

Job summary

A leading staffing agency is seeking a Customer Account Representative in Maitland, Florida. In this entry-level, full-time role, you will manage customer accounts, process orders, and ensure accurate documentation to support the sales team. Ideal for candidates with strong customer service and communication skills, this position offers a competitive salary range from $45,000 to $50,000 per year.

Qualifications

• Strong customer service skills essential for managing accounts efficiently.
• Ability to process orders and maintain accurate transaction documentation.
• Good communication skills to convey order status effectively.

Responsibilities

• Point of contact for assigned Sales Representatives and customers.
• Process purchase orders and ensure accuracy before releasing.
• Monitor order progression and manage customer inquiries.

Skills

Customer service

Order processing

Communication

Problem-solving

Job description

Overview

1 week ago Be among the first 25 applicants

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $50,000.00/yr

Direct message the job poster from Vaco by Highspring

Responsibilities

• The Customer Account Representative will be the point of contact for his/her assigned outside Sales Representatives and corresponding customer portfolio. Primary responsibilities include:
• Process the customers\' purchase orders and all related requests according to policy and procedure
• Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing
• Provides proper documentation and certifications related to the transactions
• Maintains all customer specific information within the operating system
• Monitors order progression across multiple departments
• Utilizes company systems and reports to accurately monitor progression of orders through the system
• Release orders in advance to reduce cost and prevent error.
• Follows set guidelines in submitting accurate and complete requests or paperwork to other departments by appropriate deadlines
• Submits sales orders for timely invoicing
• Have basic knowledge of all other departments\' duties to properly field customer inquiries and satisfy requests.
• Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing Sales Order Adjustments
• Effectively communicates order status to customers, including but not limited to backorder information, blanket order status, and future order confirmations
• Process Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed
• Assists in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts.
• Completes tasks based on priority level
• Contributes to the group\'s success by assisting with coverage during absences or offering assistance to others during slow workload periods.
• Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
• Stays up-to-date on developments related to the company, profession, resources, and technology

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Manufacturing

Industries

• Transportation Equipment Manufacturing