Customer Support Advocate

Vaco by Highspring; Irvine (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Vaco by Highspring is seeking a personable Customer Service Representative in Irvine, CA to assist customers with questions, orders, and account information while delivering a positive experience.

You’ll handle inquiries via phone, email, and other channels, providing timely product and order information and working with internal teams to resolve issues. A fast-paced environment with high-volume interactions awaits.

Qualifications

• 1-2+ years in customer service or related roles preferred.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to manage a high volume of calls, emails, and requests.
• Strong organizational skills and attention to detail.
• Comfortable navigating multiple systems and learning new technology.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• CRM or customer service software experience is a plus.
• Able to problem-solve and stay professional in challenging situations.
• Ability to prioritize in a fast-paced environment.
• High school diploma or equivalent required; further education a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide timely, accurate information on products, services, orders, and accounts.
• Assist customers with placing, updating, and tracking orders.
• Research and resolve customer concerns and service issues.
• Maintain accurate customer information in internal systems.
• Process order changes, returns, credits, and other requests.
• Follow up to ensure questions are resolved.
• Collaborate with internal departments to resolve issues and provide updates.
• Build positive relationships through professional communication.
• Elevate more complex issues when appropriate.
• Maintain knowledge of company policies and procedures.
• Meet established service, quality, and productivity goals.
• Assist with additional administrative and customer support tasks.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Microsoft Office

CRM software

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel

Job description

Vaco by Highspring is seeking a personable Customer Service Representative in Irvine, CA to assist customers with questions, orders, and account information while delivering a positive experience.

You’ll handle inquiries via phone, email, and other channels, providing timely product and order information and working with internal teams to resolve issues. A fast-paced environment with high-volume interactions awaits.