Customer Service Representative

Guardian Tax; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Job summary

Guardian Tax in Irvine, CA is seeking a friendly Customer Service Representative to join our in-office team. You will greet clients, answer questions, and help them understand their accounts over the phone, ensuring a positive experience.

The role emphasizes strong communication, dependability, and the ability to stay organized in a fast-paced environment. Paid training is provided, and there are opportunities to grow with the company.

Qualifications

• 1+ year of customer service experience.
• Strong verbal and communication skills.
• Comfortable speaking on the phone.
• Professional, friendly, and dependable.
• Ability to stay organized with attention to detail.
• Positive attitude and team-oriented mindset.
• Comfortable working in a fast-paced environment.

Responsibilities

• Speak with clients over the phone in a friendly and professional manner.
• Welcome clients to Guardian Tax and our services.
• Review client accounts and go over their services.
• Answer questions and provide helpful information.
• Listen to client needs and address questions or concerns.
• Maintain a positive and professional client experience.
• Work with the team to ensure clients receive excellent service.

Skills

Customer service experience

Verbal communication

Phone communication

Dependable

Organized

Team-oriented

Fast-paced environment

Job description

Customer Service Representative

Guardian Tax | Irvine, CA | Full-Time | In-Office

Guardian Tax is growing, and we’re looking for a friendly and motivated Customer Service Representative to join our Irvine team.

In this role, you’ll communicate with Guardian Tax clients over the phone, welcome them to our services, and help them better understand their accounts. You’ll be focused on providing a great client experience, answering questions, and making sure clients feel supported and informed.

Compensation

• $19/hour + bonuses
• Full-time, in-office position
• Paid training and onboarding
• Supportive team environment
• Opportunities to grow with the company

Responsibilities

• Speak with clients over the phone in a friendly and professional manner
• Welcome clients to Guardian Tax and our services
• Review client accounts and go over their services
• Answer questions and provide helpful information
• Listen to client needs and help address questions or concerns
• Maintain a positive and professional client experience
• Work with the team to ensure clients receive excellent service

Qualifications

• 1+ year of customer service experience
• Strong verbal and communication skills
• Comfortable and confident speaking on the phone
• Professional, friendly, and dependable
• Ability to stay organized and pay attention to detail
• Positive attitude and team-oriented mindset
• Comfortable working in a fast-paced environment

Why Join Guardian Tax?

We have a high-energy, positive, and team-focused culture. We work hard, support each other, celebrate our wins, and enjoy creating a workplace where people like coming to work.

If you’re great with people, comfortable on the phone, and looking for a full-time opportunity with a growing company, we’d love to meet you.

$19/hour + bonuses | Full-Time | Irvine, CA | In-Office