IT Support Tech

Guardian Tax; Irvine (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid holidays

Health benefits after 90 days

Job summary

Guardian Tax in Irvine, CA is seeking an IT Support Technician to join our in-office team. You will set up and maintain Windows and macOS computers, troubleshoot hardware and software, and provide day‑to‑day end‑user support in a fast‑paced, collaborative environment.

Your role includes onboarding/offboarding help, managing user accounts and permissions, and supporting CRM and SaaS tools like RingCentral and Google Workspace.

Qualifications

• 3+ months of IT support experience.
• Education in Computer Science, CIS, MIS, Information Technology, or related field.
• Experience with IT service management or ticketing systems.
• Familiarity with Google Workspace and RingCentral.

Responsibilities

• Set up and configure Windows and macOS computers for staff.
• Troubleshoot hardware, software, printers, and connectivity.
• Provide in-office help desk support and respond to tickets promptly.
• Assist with onboarding and offboarding including user accounts and access.
• Manage user accounts and permissions across systems.

Skills

End-user support

Windows/macOS

Network basics

Ticketing systems

Communication

Education

Associate degree in IT or related field

Tools

Google Workspace Admin

RingCentral

CRM systems

G-Suite Admin

Job description

IT Support Tech

Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our in-office team in Irvine, CA. If you enjoy troubleshooting technical issues, supporting end-users, and working with systems and hardware in a fast-paced environment, this is a great opportunity to continue building your IT career within a collaborative, team-focused workplace.

What You’ll Do

• Set up, configure, and maintain Windows and macOS computers for new and current staff
• Troubleshoot hardware, software, printer, and connectivity issues
• Provide day-to-day in-office help desk support for team members
• Respond to and resolve helpdesk tickets in a timely and professional manner
• Assist with employee onboarding and offboarding, including user accounts, permissions, and system access
• Assist employees with password resets, software access, and system navigation
• Manage user seats across CRM systems, RingCentral, and other SaaS platforms
• Administer Google Workspace (Gmail, Drive, Groups, Admin Console, security settings)
• Track and organize IT inventory while maintaining accurate device documentation
• Utilize ticketing systems to track, prioritize, and resolve support requests

Requirements

• 3+ Months of Experience
• Computer Science, CIS, MIS, Information Technology, or related.
• Experience working with ticketing or IT service management systems
• Working knowledge of G-Suite Administration
• Familiarity with VoIP systems such as RingCentral and cloud-based CRM platforms
• Comfortable setting up computers, printers, and basic networking equipment
• Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
• Clear communication skills and a positive, team-oriented attitude
• Eagerness to learn and grow in a technology-driven environment

Bonus Experience

• Scripting or automation experience (PowerShell, Bash, Python, etc.)

Job Details

• Location: Irvine, CA (in‑office only; no remote or hybrid option)
• Full-time | Monday‑Friday
• Pay: $23-$29
• Paid holidays
• Health benefits available after 90 days of employment