Client Experience & Support Specialist | Irvine (In-Office)

Guardian Tax; Irvine (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Job summary

Guardian Tax in Irvine, CA is seeking a friendly Customer Service Representative to join our in-office team. You will greet clients, answer questions, and help them understand their accounts over the phone, ensuring a positive experience.

The role emphasizes strong communication, dependability, and the ability to stay organized in a fast-paced environment. Paid training is provided, and there are opportunities to grow with the company.

Qualifications

• 1+ year of customer service experience.
• Strong verbal and communication skills.
• Comfortable speaking on the phone.
• Professional, friendly, and dependable.
• Ability to stay organized with attention to detail.
• Positive attitude and team-oriented mindset.
• Comfortable working in a fast-paced environment.

Responsibilities

• Speak with clients over the phone in a friendly and professional manner.
• Welcome clients to Guardian Tax and our services.
• Review client accounts and go over their services.
• Answer questions and provide helpful information.
• Listen to client needs and address questions or concerns.
• Maintain a positive and professional client experience.
• Work with the team to ensure clients receive excellent service.

Skills

Customer service experience

Verbal communication

Phone communication

Dependable

Organized

Team-oriented

Fast-paced environment

Job description

Guardian Tax in Irvine, CA is seeking a friendly Customer Service Representative to join our in-office team. You will greet clients, answer questions, and help them understand their accounts over the phone, ensuring a positive experience.

The role emphasizes strong communication, dependability, and the ability to stay organized in a fast-paced environment. Paid training is provided, and there are opportunities to grow with the company.