Customer Service Representative

RooterMan of Muncie; Muncie (IN); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic plumbing service as a Client Care Representative/Dispatcher, where your role is crucial to making lasting impressions on customers. This innovative company values a supportive work environment and offers opportunities for advancement and skill development. You'll be the first point of contact, assisting customers with their needs and scheduling appointments in a fast-paced setting. With flexible work options and ongoing training, this position is perfect for someone who thrives in a collaborative atmosphere and is eager to learn. If you're friendly, service-driven, and ready to make an impact, this is the role for you!

Benefits

Dental insurance

Health insurance

Paid time off

Flexible work schedule

Paid New Hire Training

Mentorship Opportunities

Qualifications

• Proficiency in Microsoft Office and data entry is essential.
• Previous experience in a call center or dispatch role is preferred.

Responsibilities

• Answer incoming phone calls and assist callers with their needs.
• Schedule repair appointments and communicate with the Dispatch Team.

Skills

Computer proficiency

Data entry skills

Customer service skills

Communication skills

Education

High School Diploma

Tools

Microsoft Office

ServiceTitan

Job description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary

First and foremost, your role as a Client Care Representative/Dispatcher is vital to the company's success. You are the first chance to make an impactful impression on our customers.

Benefits/Perks

• Benefits: Health insurance per diems
• Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Learn a New Trade: Develop skills within the industry
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing training and career development

Responsibilities

• Promptly answer incoming phone calls
• Caringly assist callers with their needs
• Effectively communicate via LiveChat, Email, and other forms of electronic communications
• Accurately schedule repair appointments based on service area and scope of work
• Actively communicate with the Dispatch Team regarding availability and skill sets
• Assist other team members as needed to accomplish shared goals

Qualifications

• Computer and data entry proficiency (Microsoft Office and iOS)
• Previous Call Center/Dispatch experience preferred
• Working knowledge of ServiceTitan is a plus
• Friendly, outgoing, and service driven

Company Overview

24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.

Work remote temporarily due to COVID-19.