Customer Service Representative I

KirbyRisk; Logansport (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, RX, Dental, and Vision

Life insurance

Tuition reimbursement

401(k) with company match

PTO

Job summary

Kirby Risk Electrical Supply in Logansport, IN is seeking a Customer Service Representative who thrives on problem-solving and building relationships. You will support customers with product solutions, coordinate with vendors, and partner with outside sales to ensure orders are accurate and delivered on schedule.

The role emphasizes accuracy, collaboration, and a commitment to excellence, with daily responsibilities spanning order entry, inventory awareness, and vendor communication.

Qualifications

• Previous customer service experience preferred in a business-to-business or electrical distribution setting.
• Strong written and verbal communication skills with attention to detail.
• Proven ability to manage multiple tasks, stay organized and meet deadlines.

Responsibilities

• Serve as the primary contact for customers, delivering top-tier support.
• Collaborate with outside sales to assist customers and strengthen relationships.
• Coordinate with vendors to ensure accurate, on-time product delivery.

Skills

Customer service

Communication

Detail-oriented

Quick learner

Teamwork

Education

College coursework and/or 2+ years experience

Job description

Customer Service Representative – Electrical Supply

Logansport, IN

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

• Deliver outstanding customer service—exceeding expectations and honoring every commitment
• Partner with outside sales to support customers and strengthen relationships
• Coordinate with vendors to ensure products are delivered accurately and on schedule
• Support corporate marketing efforts such as product launches and training events
• Engage in a variety of responsibilities, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future!

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift, push, pull, carry up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday–Friday, 7am–4pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)