Contact Center Representative

Ultipro; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Education reimbursement after 1 year

Job summary

Ultipro is seeking a customer service professional to handle inbound calls, provide clear verbal and written communication, and document interactions accurately. The role focuses on processing life insurance policy changes, notices of loss, and problem resolution in a supportive, customer-centric environment.

You will participate in training for products and services, maintain professionalism, multitask across tasks, and use Microsoft Office and processing systems.

Qualifications

• High school diploma or GED required.
• One year of customer service, call center, or insurance experience.
• Strong verbal, written, and listening communication skills.
• Attention to detail and problem-solving abilities.
• Proficient in Microsoft Office and familiar with processing systems.
• Ability to document interactions and multitask.

Responsibilities

• Answer incoming phone calls with professional verbal communication.
• Provide exceptional customer service via verbal and written communication.
• Document interactions and complete assigned tasks.
• Process changes to life insurance policies.
• Receive and process first notice of loss claims and updates.
• Research and resolve errors or discrepancies.
• Participate in training programs for products, services, and etiquette.

Skills

Verbal communication

Written communication

Listening skills

Attention to detail

Multitasking

Professional relationships

Education

High school diploma or GED

Tools

Microsoft Office

Job description

225 S East St
Indianapolis, IN 46202, USA

Description

We are looking for someone who can:

• Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly
• Provide exceptional customer service via verbal and written communication.
• Complete proper documentation on interactions including tasks that have been assigned to colleagues.
• Process changes and updates to existing life insurance policies.
• Receive and process first notice of loss claims and updates.
• Research, analysis, and engage in problem resolution to correct errors or discrepancies.
• Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Requirements for Success:

• High school diploma or GED equivalent required.
• One year of customer service, call center, or insurance experience.
• Strong verbal, written, and listening communication skills for a customer-focused environment.
• Attention to detail, initiative, and problem‑solving abilities.
• Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de‑escalation as needed.
• Capable of multitasking and prioritizing departmental tasks.
• Ability to maintain professional relationships with internal and external customers for a positive experience.
• Proficient in Microsoft Office and familiar with company processing systems.

We can offer you:

• An organization that values work/life balance.
• Training and development opportunities to grow personally and professionally.
• Industry‑leading benefits plan including health, vision, dental, 401K, company‑wide incentive plan, and an Employee Community Volunteer Program.
• A collegial team‑focused environment.
• Education reimbursement plan after one year of employment.

Please Note: If technical issues cannot be resolved over the phone, contact center representatives must come to the home office for resolution.

#HO #LI-LL1

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.