Settlement Specialist – 1032324 Cargill, Inc

Farmer Veteran Coalition; Olathe, Northern (KS, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Cargill in Olathe, KS is seeking a Settlement Specialist to ensure exceptional customer service from contract entry through final payment for product deliveries. You will coordinate customer account activities, highlight opportunities to increase profitability, and maintain key compliance controls related to contracts and payments.

Responsibilities include maintaining account information for payments, following up on contracting, resolving payment issues, and supporting customers with market and

Qualifications

• High school diploma or equivalent.
• Ability to create unique solutions for complex problems.
• Ability to maintain a positive attitude in challenging situations.
• Ability to execute complex and detailed processes accurately and on time.

Responsibilities

• Maintain account information to accurately perform customer payment activities.
• Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
• Problem solve customer complaints and payment issues, ensuring timely resolution with internal teams.
• Perform outbound calls to customers creating awareness of new product initiatives and opportunities for better customer experience.
• Provide customers with direct service calls by answering market and risk management product questions and contract-related queries.
• Participate in customer planning meetings with the sales team to coordinate follow through on items.
• Perform compliance and monitoring functions related to payments and contracts.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, escalating only the most complex issues.

Skills

Problem solving

Positive attitude

Attention to detail

Education

High school diploma

Associates Degree

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.

Job Purpose and Impact

The Settlement Specialist will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.

Key Accountabilities

• Maintain account information to accurately perform customer payment activities.
• Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
• Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
• Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
• Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
• Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
• Perform compliance and monitoring functions, as the need arises, related to payments and contracts
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

Other duties as assigned

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Ability to create unique solutions for complex problems
• Ability to maintain a positive attitude in challenging situations
• Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures

Preferred Qualifications

• Associates Degree
• Minimum of five years of related work experience

Position Details

• Location: Olathe, KS
• Schedule: 1st shift | monday to friday | hybrid: 2 days at home, 3 at office
• Posting type: Internal & external
• Relocation assistance is not provided for this role
• The business will not sponsor applicants for work visas for this position
• At Cargill we put people first.

Benefits

As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer

Equal Opportunity Employer, including Disability/Vet.