Transportation Support Coordinator

Kansas Ag Connection; Wichita (KS); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Cargill is seeking a Transportation Support Coordinator in Wichita, KS to proactively monitor and communicate delivery status of shipments. You will gather and organize data for reporting, including metrics and service failures for management analysis.

The role requires a high school diploma or equivalent, at least two years of related experience, and strong communication skills. It involves fielding calls, coordinating with sales, carriers, and customers, and resolving routine logistics issues.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of related work experience.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated strong client and customer focus.

Responsibilities

• Field inbound calls from customers and carriers; provide relevant details to stakeholders.
• Monitor pick-ups and deliveries; communicate delays and reasons to sales and carriers; handle returns and order changes.
• Use defined procedures to respond and resolve routine logistics issues for best value to customer and carrier.
• Compile documentation of service incidents for management review and resolution.

Skills

Communication

Teamwork

Customer focus

Multitasking

Education

High school diploma or equivalent

Bachelor's degree in Business or Supply Chain (preferred)

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Transportation Support Coordinator will proactively monitor and communicate delivery status of shipments to sales, customers, carriers and other stakeholders. In this role, you will collect and organize data for company reporting, including metrics and service failures for management analysis.

Key Accountabilities

• Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
• Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
• Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
• Compile documentation of service incidents to be presented to the management for resolution

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated strong client and customer focus
• Minimum of two years of related work experience

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain or related area
• Minimum of two years of customer service experience

Position Details

Location: Wichita, KSSchedule: After Hours | Wednesday-Sunday | 5:00pm-3:00am | Hybryd

Posting type: Internal & External

Relocation assistance is not provided for this roleThe business will not sponsor applicants for work visas for this position

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet