Customer Service Representative

Demetrius Barbee Insurance Agency Inc; Illinois; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Demetrius Barbee Insurance Agency Inc. is seeking a professional Customer Service Representative to ensure a positive client experience. You will respond to inquiries, maintain accurate records, and provide excellent service.

The ideal candidate is detail-oriented, friendly, and knowledgeable about insurance products. Responsibilities include answering questions via phone, email, and in person, assisting with quotes and policy updates, scheduling, and maintaining client interaction records.

Qualifications

• Knowledge of insurance products
• High school diploma / GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Customer service

Insurance knowledge

Time management

Detail oriented

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

Job Description

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications