Customer Service Representative

Soundoff-Signal; Hudsonville (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

SoundOff-Signal in Hudsonville, MI is seeking a customer service professional to support internal and external customers, process orders, and maintain accurate records. You will use Salesforce and Syteline, handle calls with 8x8, and collaborate with teams to continuously improve processes.

The role requires high attention to detail, reliability, and the ability to work both independently and in a team in a hybrid office environment.

Qualifications

• HD diploma or equivalent required.
• 2+ years in customer service or administrative roles preferred.
• Experience with Salesforce (CRM) and Syteline (ERP) and 8x8 phone system is highly desirable.
• Strong verbal and written communication skills.
• Proven ability to handle conflict and navigate difficult conversations professionally.

Responsibilities

• Demonstrates SoundOff Signal’s core values daily with internal and external customers.
• Process customer orders accurately and efficiently using Salesforce and Syteline systems.
• Processing Cases through Salesforce.
• Handle inbound and outbound phone calls with professionalism using the 8x8 phone system.
• Maintain clear and professional communication with customers and colleagues.
• Collaborate daily with other departments to ensure seamless customer support.
• Participate in team meetings and cross-functional discussions.
• Follow customer service processes and suggest improvements where applicable.
• Maintain accurate records and documentation of customer interactions.
• Take initiative in solving problems and resolving customer concerns.
• Be reliable with attendance and punctuality and able to work independently and in a team.

Skills

Communication

Customer service

Multitasking

Conflict resolution

Team collaboration

Education

High school diploma or equivalent

Tools

Salesforce

Syteline

8x8

Job description

Description

Essential Job Functions

• Demonstrates SoundOff Signal’s Core Values daily with interactions with internal and external customers.
• Process customer orders accurately and efficiently using Salesforce and Syteline systems.
• Processing Cases through Salesforce
• Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system.
• Maintain clear and professional communication with both internal and external customers.
• Collaborate daily with other departments to ensure seamless customer support.
• Participate actively in team meetings and cross-functional discussions.
• Follow existing customer service processes and suggest improvements where applicable.
• Manage multiple tasks simultaneously while maintaining high attention to detail.
• Take initiative in solving problems and resolving customer concerns effectively.
• Maintain accurate records and documentation related to customer interactions.
• Demonstrate the ability to make decisions independently and confidently.
• Support other customer service functions and responsibilities as assigned.
• Embrace opportunities to learn new aspects of the customer service role.
• Maintain consistent attendance and punctuality; reliability is essential.

Job Requirements

• High school diploma or equivalent; additional education or certification is a plus.
• 2+ years of experience in customer service or administrative role preferred.
• Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable.
• Strong verbal and written communication skills.
• Proven ability to handle conflict and navigate difficult conversations professionally.
• Exceptional phone etiquette and interpersonal skills.
• Highly detail-oriented and organized.
• Able to understand and follow written work instructions and processes.
• Comfortable working independently and within a team.
• Strong multitasking and time management abilities.
• Willingness to take ownership and lead when necessary – a true team player with a leader’s mentality.
• Willingness to work flexible hours as needed.
• Other opportunities as assigned

Working Conditions

• Mostly office environment, occasional light manufacturing environment
• Fast-paced, team-oriented environment
• Low noise level in a temperature-controlled setting
• This is a hybrid position. In office hours are required
• Mostly normal business hours with occasional need to flex hours