Customer Service Representative

SoundOff Signal; Hudsonville (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

SoundOff Signal is seeking a customer service professional to process orders and support clients using Salesforce, Syteline, and 8x8. You will respond to inquiries, manage cases, and coordinate with multiple departments to ensure smooth service operations.

The role requires strong communication, attention to detail, and the ability to work independently or within a team. Remote work may be available per management guidance.

Qualifications

• High school diploma or equivalent; additional education or certification is a plus.
• 2+ years of experience in customer service or administrative role preferred.
• Experience with Salesforce, Syteline, and 8x8 phone system is highly desirable.
• Strong verbal and written communication skills.
• Proven ability to handle conflict and navigate difficult conversations professionally.
• Exceptional phone etiquette and interpersonal skills.
• Highly detail-oriented and organized.
• Able to understand and follow written work instructions and processes.
• Comfortable working independently and within a team.
• Willingness to take ownership and lead when necessary.

Responsibilities

• Demonstrates SoundOff Signal's Core Values daily with interactions with internal and external customers.
• Process customer orders accurately and efficiently using Salesforce and Syteline systems.
• Processing Cases through Salesforce
• Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system.
• Maintain clear and professional communication with both internal and external customers.
• Collaborate daily with other departments to ensure seamless customer support.
• Participate actively in team meetings and cross-functional discussions.
• Follow existing customer service processes and suggest improvements where applicable.
• Maintain accurate records and documentation related to customer interactions.
• Demonstrate the ability to make decisions independently and confidently.
• Support other customer service functions and responsibilities as assigned.
• Embrace opportunities to learn new aspects of the customer service role.
• Maintain consistent attendance and punctuality; reliability is essential.

Skills

Verbal communication

Written communication

Detail oriented

Time management

Multitasking

Team player

Leadership potential

Education

High school diploma

Certification (optional)

Tools

Salesforce

Syteline

8x8 phone system

Job description

Essential Job Functions

Demonstrates SoundOff Signal's Core Values daily with interactions with internal and external customers.

Process customer orders accurately and efficiently using Salesforce and Syteline systems.

Processing Cases through Salesforce

Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system.

Maintain clear and professional communication with both internal and external customers.

Collaborate daily with other departments to ensure seamless customer support.

Participate actively in team meetings and cross-functional discussions.

Follow existing customer service processes and suggest improvements where applicable.

Manage multiple tasks simultaneously while maintaining high attention to detail.

Take initiative in solving problems and resolving customer concerns effectively.

Maintain accurate records and documentation related to customer interactions.

Demonstrate the ability to make decisions independently and confidently.

Support other customer service functions and responsibilities as assigned.

Embrace opportunities to learn new aspects of the customer service role.

Maintain consistent attendance and punctuality; reliability is essential.

Job Requirements

High school diploma or equivalent; additional education or certification is a plus.

2+ years of experience in customer service or administrative role preferred.

Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable.

Strong verbal and written communication skills.

Proven ability to handle conflict and navigate difficult conversations professionally.

Exceptional phone etiquette and interpersonal skills.

Highly detail-oriented and organized.

Able to understand and follow written work instructions and processes.

Comfortable working independently and within a team.

Strong multitasking and time management abilities.

Willingness to take ownership and lead when necessary - a true team player with a leader's mentality.

Willingness to work flexible hours as needed.

Other opportunities as assigned

Working Conditions

Mostly office environment, occasional light manufacturing environment

Fast-paced, team-oriented environment

Low noise level in a temperature-controlled setting

May work remotely/as determined by Team management

Mostly normal business hours with occasional need to flex hours