Customer Service Representative

Insight Global; Houston (TX); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A staffing agency seeks a Customer Care Specialist in Houston, Texas, responsible for assisting with registrations and managing phone calls. This role requires 2+ years of customer service experience and proficiency in Microsoft Office and Salesforce. The position is hybrid, requiring 1-2 days in the office, with a schedule from 8:30 AM to 5:00 PM, Monday to Friday. This is a 6-month contract with potential for permanent placement.

Qualifications

• 2+ years experience in a Customer Service role.
• Great written and verbal communication skills.
• Proficient in Microsoft Office and basic computer skills.
• Experience with handling call volumes.

Responsibilities

• Assist customers with the registration process.
• Enter records into Salesforce and assist with phone calls.
• Track calls to the correct registration group.
• Support multiple ongoing special projects.

Skills

Customer Service

Communication skills

Microsoft Office

Call volume handling

Tools

Salesforce

Excel

Job description

Qualifications

• 2+ years experience in a Customer Service role
• Great written and verbal communication
• Proficient with Microsoft Office Basic Computer Skills
• Experience with call volume

Nice to Have Skills & Experience

• Experience working in Salesforce
• Experience in a call center environment

Job Description

An employer is seeking a Customer Care Specialist in Houston, Texas to join their team of 8 people. They will be responsible for assisting people with the registration process and entering those records into Salesforce. They will also assist with incoming phone calls and tracking to the correct registration group. Ideally, this person will be familiar with Excel since reports will be exported from Salesforce to Excel to sort information. Their time will be split 50/50 between phones and email support. They will also help support multiple ongoing special projects. This role will be hybrid with 1-2 days in the office, with the other days being remote from home, the schedule is from 8:30 AM – 5:00 PM, Monday – Friday, with an occasional Saturday depending on special project events. This will start out as a 6 month contract, with the possibility of going permanent.