Customer Experience Specialist — Solve & Delight Customers

EmergencyMD; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Retirement plan with company match

Professional development opportunities

Job summary

EmergencyMD in Conroe, TX is hiring a full-time Customer Service Representative to be the voice of our customers, delivering friendly, knowledgeable assistance. You'll handle inquiries across phone, email, live chat, and social media, and ensure accurate records in our CRM.

The role offers competitive compensation, excellent benefits, paid time off, retirement plan with company match, and opportunities for professional development.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service or support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Empathy and patience when working with customers.
• Willingness to work flexible hours, including evenings and weekends when needed.

Responsibilities

• Answer phone calls, emails, live chats, and social media messages to assist customers.
• Resolve issues quickly and professionally for customer satisfaction.
• Keep records of every interaction in our CRM system.
• Leverage knowledge of products and services to provide accurate answers and build trust.
• Collaborate with other departments to meet customer needs and improve service.
• Participate in training and development opportunities to sharpen skills.

Skills

Communication skills

Problem-solving

CRM software proficiency

Time management

Empathy

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Office Suite

Job description

We are hiring a full-time Customer Service Representative in Conroe, TX for a role where you'll be the voice our customers rely on. Along with a competitive salary (commensurate with experience), you'll enjoy excellent benefits including health, dental, and vision insurance, paid time off and holidays, a retirement savings plan with company match, and opportunities for professional development. If you're ready for an office role where your contributions matter every single day, we want to hear from you.

WHAT YOUR DAY IS LIKE

This is a full-time position. To best serve our customers, you'll need to be flexible and available to work standard hours, with occasional evenings and weekends as needed.

As a Customer Service Representative, you will step into the role of a trusted problem-solver and guide for our customers. From answering phone calls, emails, live chats, and social media messages to resolving issues quickly and professionally, you'll be the person customers turn to for help. You'll keep records of every interaction in our CRM system, ensuring no detail is missed. Your strong knowledge of our products and services will give you the confidence to provide accurate answers, while your empathy and patience will ensure every customer feels heard and valued. Collaboration with other departments will be part of your day as you work together to meet customer needs and improve overall service. You'll also play a role in gathering feedback and continuously sharpening your skills through training and development opportunities.

WHAT'S NEEDED FROM A CUSTOMER SERVICE REPRESENTATIVE?

• High school diploma or equivalent
• 1+ years of customer service or support experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficiency with CRM software and Microsoft Office Suite
• Ability to multitask and manage time effectively
• Empathy and patience when working with customers
• Willingness to work flexible hours, including evenings and weekends when needed

Preferred:

• Associate degree or higher
• Experience with helpdesk or customer support platforms
• Familiarity with live chat and social media support channels
• Bilingual speaking abilities

Join our office team today! Apply with our quick, easy initial application.