Customer Service Rep

Westinghouse Electric Company; Pasadena (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation

Job summary

Westinghouse Electric Company is seeking a Customer Service Rep-Level 2 for a 1-year contract (W-2) in Houston, TX. The role involves responding to and resolving non-routine customer requests about billing, policies, and other matters, with basic knowledge of corporate procedures.

You will handle incoming calls, provide quick and real-time information to ensure that inquiries are resolved on the first call.

Qualifications

• High School Diploma or GED
• 1+ years of experience in customer service or related role

Responsibilities

• Handle situations requiring adaptation of response
• Assist customers with billing inquiries and educate on energy consumption
• Records and processes commitments on customer accounts
• Assist customers with online account and mobile app requests
• Meet performance metrics and schedule adherence requirements daily
• Help provide direction and guidance to less experienced team members

Education

High School Graduate / GED

Job description

About the Role

Location: Houston, TX 77002. We're looking for a Customer Service Rep-Level 2 on behalf of our client. This is a 1-year contract assignment (W-2). The person in this role will provide decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests.

This position requires an 8‑hour shift between the hours of 7am‑6pm. These schedules are assigned based on the needs of the business and could change at any time. There will be no exceptions. You will report to the onsite manager. In this role, you will be trained to handle incoming customer calls and provide quick and real‑time information to ensure that a customer’s inquiry is resolved on the first call.

Comprehensive agent training is paid and will take place Monday‑Friday from 8 a.m. to 5 p.m. Training duration: 3 weeks. Work schedule upon completion of training: 40 hours weekly.

Key Responsibilities

Under direct supervision:

• Handles situations, which may require adaptation of response
• Assist customers with billing inquiries and educate them on energy consumption.
• Records and processes commitments on customer accounts as appropriate.
• Assist customers with online account and mobile app requests.
• Meet performance metrics and schedule adherence requirements daily.
• Help provide direction and guidance to less experienced team members.

Qualifications

• High School Graduate / GED
• Experience: 1+ years

Benefits

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

Salary and Compensation

The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20.00/hr. to $25.00/hr.

Equal Opportunity Employer

Equal Opportunity Employer including Veterans and Individuals with Disabilities.