Account Representative (Afterhours/Weekend)

Crane Worldwide Logistics; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental, and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is hiring for an Account Management position in Houston, TX. The ideal candidate will handle client communications and conflict resolution, manage invoices, and maintain thorough knowledge of account status. Applicants should have a BA in Business Administration or four years of relevant experience. Benefits include a quarterly incentive plan, health coverage, and tuition reimbursement. This full-time role requires effective communication skills and a proactive attitude towards work responsibilities.

Qualifications

• Experience in managing client communications and conflict resolution.
• Extensive knowledge in managing invoices and account receivables.
• Ability to work closely with project teams and provide regular updates.

Responsibilities

• Responsible for effective client communication and resolution.
• Manage invoices and provide updates to the Account Manager.
• Analyze reports and provide insights on account activities.

Skills

Client communications

Conflict resolution

Detail-oriented

Technical competence (Excel, Word, PowerPoint)

Written and oral communication

Education

BA in Business Administration

Four years related experience

Job description

Job Category: Account Management

Requisition Number: ACCOU009049

Posted: May 5, 2026 | Full-Time

Location

Houston, TX 77073, USA

Description

Essential Job Functions

• Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.
• With direction from the account manager, manage the invoices and account receivables for the account.
• Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.
• Ensures that all processes and procedures are followed and work toward process improvement.
• Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.
• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Report analysis, trending and corrective actions.

Other Skills & Abilities

• People skills required in order to create, maintain and enhance relationship with customer.
• Extremely detail oriented.
• Technical competence (excel, word, power point etc.).
• Motivated, goal oriented.
• High level of initiative and work well in a team environment.
• Excellent written and oral communication skills.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.

Education & Experience

• BA in Business Administration or four years related experience.

Certification & Licenses

• Professional certification may be required in some areas.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.