Customer Service Representative

Retail Advantage Group; Honolulu (HI); Ibrido; USD 97.000 - 146.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentor program

Growth plan

Benefits

Descrizione del lavoro

Retail Advantage Group in Honolulu, HI seeks a mid-level Customer Service Representative to own the customer experience across campaigns and channels. The role is hybrid, offering flexible scheduling and growth opportunities.

Salary is $97,000 to $146,000 per year, with a growth plan, mentor support, and benefits; you’ll translate insights into sharper campaigns, manage paid search and email programs, and help drive revenue for Honolulu operations.

Competenze

• Verbal communication essential, including clear messaging and listening.
• Judgment about escalation vs. absorption to keep projects moving.
• Ability to own projects from concept through delivery in dynamic settings.
• Adaptability to fast-paced, mission-driven work environments.

Mansioni

• Walk the Honolulu, HI territory and know it well.
• Translate customer insights into sharper campaign briefs.
• Grow brand awareness through Email Support and First Call Resolution initiatives.
• Lead go-to-market efforts for products launching in HI.
• Attend demos and refine scripts after losses.
• Manage paid search, social, and email programs end to end.
• Close the loop between ad spend and revenue.

Conoscenze

Verbal Communication

Emotional Intelligence

Decision Making

Project Ownership

Fast-paced Environment

Descrizione del lavoro

This mid-level Customer Service Representative role exists because Retail Advantage Group is done leaving Honolulu revenue on the table. Match 4 years and Prioritization to this Honolulu job and you unlock $97,000 - $146,000, a hybrid schedule, and steady upward room.

Key Responsibilities

• Walk the Honolulu, HI territory and know it better than the map
• A knack for translating customer insights into sharper campaign briefs
• Grow brand awareness through Email Support and First Call Resolution initiatives
• Lead clarity-seeking go-to-market efforts for products launching in HI
• Sit in on demos and tighten the script after every loss
• Manage paid search, social, and email programs end to end
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• Practical command of Verbal Communication, with bonus points for Emotional Intelligence
• Mid-level-caliber judgment about when to esaclate and when to absorb
• Comfortable owning projects from concept through delivery
• Comfort working in a fast-paced, mission-driven environment

Retail Advantage Group is the ownership-driven Honolulu, HI company that sales marketing insiders recommend but rarely the one that advertises. We assume good intent first and ask clarifying questions second, which keeps the feedback-driven days drama-free.

We hand you $97,000 - $146,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Honolulu the way you like.

The Retail Advantage Group team is scaling in Honolulu, HI, and we are hiring for it now.