Insurance Sales Specialist

Usery Insurance Agency; Roswell (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An established industry player is seeking a dedicated Insurance Customer Service Representative to enhance client relationships and provide exceptional support. In this pivotal role, you will be the first point of contact for clients, addressing inquiries and resolving issues with professionalism and empathy. Your ability to communicate effectively and understand customer needs will be crucial in guiding them through insurance policies and claims processes. With opportunities for advancement and a flexible schedule, this position promises a rewarding career in a supportive environment focused on customer satisfaction.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond promptly to customer inquiries via phone and email.
• Assist clients with policy changes, updates, and renewals.

Skills

Communication Skills

Problem-Solving

Customer Service

Detail-Oriented

Job description

Benefits:

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Position Overview:

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Responding promptly to customer inquiries via phone and email.

Providing information about insurance policies, coverage details, and claims processes.

Assisting clients with policy changes, updates, and renewals.

Investigating and resolving customer issues or concerns with empathy and professionalism.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

People-oriented

Detail oriented

Proactive in problem-solving

Able to learn computer functions

Ability to work in a team environment