Customer Service Representative

AmeriVet; Hackettstown (NJ); On-site; USD 19,000 - 25,000; Part time

Job summary

AmeriVet Hackettstown Animal Hospital is looking for a Part-Time Receptionist to be the friendly first contact for clients and to support daily operations in a busy veterinary setting.

The role requires excellent communication, organizational skills, and the ability to multitask across front-desk duties, scheduling, and basic admin tasks. A 15-20 hour weekly schedule includes Saturdays, with opportunities to grow within a supportive team.

Qualifications

• Experience in veterinary customer service preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities and multitasking.
• Proficiency with MS Office and basic veterinary software.
• Friendly, customer-oriented demeanor.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Schedule and manage appointments using the hospital system.
• Handle incoming calls and emails, directing to appropriate departments.
• Maintain accurate client records with confidentiality and attention to detail.
• Process cash transactions and receipts accurately.
• Provide general administrative support to the team.

Skills

Communication skills

Multitasking

MS Office

Vet software

Phone handling

Data entry

Tools

Appointment scheduling software

Office software

Job description

Hackettstown Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time Receptionist. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Hours: 15-20 hours per week, including Saturdays

Requirements

1. Greeting Clients and Visitors:

• Warmly welcome clients and visitors in a friendly and professional manner.
• Direct clients to the appropriate areas within the hospital.
• Answer general inquiries, provide information about hospital services, and schedule appointments.

1. Appointment Scheduling and Management:

• Efficiently schedule and manage appointments using the hospital’s computerized system.
• Coordinate veterinary appointments with multiple veterinarians and technicians.
• Arrange emergency appointments promptly and prioritize them accordingly.

1. Phone and Email Communication:

• Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary.
• Respond to general inquiries via email, providing accurate and helpful information to clients.
• Relay important messages to veterinary staff promptly and accurately.

1. Files and Records:

• Maintain and update client records with accuracy, confidentiality, and attention to detail.
• Organize and file documentation, ensuring swift retrieval for future reference.
• Assist clients in completing necessary forms and paperwork.

1. Cashiering and Financial Transactions:

• Handle cash transactions, issue receipts, and maintain accurate records of payments.
• Effectively and efficiently process credit card payments.

1. Administrative Support:

• Assist with hospital administrative tasks, including data entry, photocopying, and faxing.
• Provide general administrative support to veterinarians, technicians, and other team members.

Requirements:

Previous experience in veterinary customer service roles preferred.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficient computer skills, including knowledge of MS Office Suite.

Ability to learn and navigate basic veterinary software used for appointment scheduling and record-keeping.

Friendly, positive attitude with a passion for providing exceptional customer service.

Must be available to work 15-20 hours per week, including Saturdays.

Ability to work in a fast-paced environment while maintaining attention to detail.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.