Customer Service Representative

Comprehensive Eyecare Partners Group; Henderson (NV); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Generous PTO

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Comprehensive EyeCare Partners is seeking an entry‑level Customer Service Representative in Henderson, NV to efficiently confirm, cancel and reschedule medical appointments while delivering exceptional service.

You will handle calls, verify demographics, provide appointment instructions, document interactions in the EMR, and maintain HIPAA compliance. Schedule is Monday–Friday, 8:30 AM–5:00 PM, with benefits and growth opportunities.

Qualifications

• Strong written and verbal communication skills.
• One year customer service experience in call center, retail, or medical office.
• Attention to detail and accuracy.
• Outstanding customer service aptitude.
• Patient-centered approach delivering exceptional patient care.
• Proficiency in Internet, Intranet resources and MS Outlook.
• Typing speed of 35 WPM.

Responsibilities

• Answer incoming calls from patients and healthcare providers professionally and courteously.
• Reschedule and cancel medical appointments accurately using scheduling software.
• Verify patient demographics information for accuracy and completeness.
• Provide patients with appointment preparation details, location, and special instructions.
• Document all patient interactions and appointment details in the EMR system.
• Follow up with patients to confirm appointments and remind them of visits.
• Collaborate with call center team to address inquiries and resolve scheduling issues.
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Assist in other administrative tasks and projects as directed by supervisor.

Skills

Communication skills

Attention to detail

Customer service

Patient-centered care

MS Outlook

Typing 35 WPM

Education

High school diploma or GED

Job description

Job DetailsLevel: EntryJob Location: Central Support - Henderson, NV 89052Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.00 - $17.00 HourlyTravel Percentage: NoneJob Category: Customer ServiceComprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our mission is to build nation’s preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, and optimizing the patient experience.

Position Summary

As a Customer Service Representative, you will be responsible for efficiently confirming, cancelling and rescheduling medical appointments for patients while providing exceptional customer service.

Work Schedule

Monday to Friday, 8:30AM - 5:00PM

Roles and Responsibilities

• Answer incoming calls from patients and healthcare providers professionally and courteously.
• Reschedule and cancel medical appointments accurately and efficiently using our scheduling software.
• Verify patient demographics information to ensure accuracy and completeness.
• Provide patients with necessary information regarding appointment preparation, location, and any special instructions.
• Document all patient interactions and appointment details accurately in the electronic medical records system.
• Follow up with patients to confirm appointments and remind them of upcoming visits as needed.
• Collaborate with other call center team members to address patient inquiries and resolve scheduling issues.
• Adhere to all HIPAA regulations and always maintain patient confidentiality.
• Assist in other administrative tasks and projects assigned by the supervisor.

Experience Requirements

• Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
• One year Customer Service experience in either call center, retail, or medical office.
• Attention to detail
• Outstanding customer service aptitude.
• Dedication to a patient-centered approach, delivering exceptional patient care
• Proficiency in use of Internet, Intranet resources and MS Outlook
• Proficient typing speed and accuracy (35 WPM)

Education Requirements

High school diploma or GED preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds.

Benefits

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services