Customer Service Representative

Beacon Hill; Haslet (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Beacon Hill is seeking a Customer Service Representative to join a collaborative, customer-focused team in the United States. You will handle inquiries via phone, email, and fax, providing professional, knowledgeable support and maintaining accurate account records.

The ideal candidate is adaptable, thrives in complex situations, and excels in a team environment while embracing feedback and continuous improvement. Experience with titling is a plus. Beacon Hill is an equal opportunity employer.

Qualifications

• Previous customer service experience in a high-volume environment.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Comfortable handling complex customer situations and escalated issues.
• Proficiency with Microsoft Office and customer service systems.
• Automotive titling experience is a plus.
• Experience supporting customers through phone, email, and other communication channels preferred.

Responsibilities

• Maintain and update customer accounts, including address changes, phone number updates, and detailed account notes.
• Assist customers with account-related inquiries and provide accurate information regarding account status and servicing options.
• Explain available payment methods and account processes.
• Resolve customer concerns and requests in a timely and professional manner.
• Act as a liaison between customers and internal departments to facilitate issue resolution.
• Initiate, explain, and execute various company processes and procedures.
• Manage non-phone customer interactions, including email and fax requests related to document fulfillment and account servicing.
• Handle escalated customer inquiries related to billing, titles, taxes, and other complex account matters.
• Research and resolve title-related exceptions and deficiencies.
• Provide support to internal and external customers regarding title transfers, name changes, lease-to-loan conversions, and state-to-state title transactions.
• Deliver an exceptional customer experience while promoting customer retention and brand loyalty.

Skills

Multichannel support

Customer service

Problem-solving

Communication

Detail-oriented

Automotive titling experience

Microsoft Office

Tools

Microsoft Office

Job description

Position Overview Our client is seeking a Customer Service Representative to join a collaborative and customer-focused team environment. This role is responsible for handling customer inquiries and servicing requests through phone, email, and fax while providing professional, knowledgeable support. The ideal candidate is highly adaptable, thrives in complex situations, works well in a team-oriented environment, and is open to feedback and continuous improvement.

Key Responsibilities

• Maintain and update customer accounts, including address changes, phone number updates, and detailed account notes.
• Assist customers with account-related inquiries and provide accurate information regarding account status and servicing options.
• Explain available payment methods and account processes.
• Resolve customer concerns and requests in a timely and professional manner.
• Act as a liaison between customers and internal departments to facilitate issue resolution.
• Initiate, explain, and execute various company processes and procedures.
• Manage non-phone customer interactions, including email and fax requests related to document fulfillment and account servicing.
• Handle escalated customer inquiries related to billing, titles, taxes, and other complex account matters.
• Research and resolve title-related exceptions and deficiencies.
• Provide support to internal and external customers regarding title transfers, name changes, lease-to-loan conversions, and state-to-state title transactions.
• Deliver an exceptional customer experience while promoting customer retention and brand loyalty.

Qualifications

• Previous customer service experience in a high-volume environment.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Comfortable handling complex customer situations and escalated issues.
• Proficiency with Microsoft Office and customer service systems.
• Automotive titling experience is a plus.
• Experience supporting customers through phone, email, and other communication channels preferred.

Desired Traits

• Ability to handle complex situations and processes (most important)
• Team-oriented mindset with a collaborative approach
• Adaptable and agile in a changing environment
• Receptive to coaching and feedback
• Strong commitment to delivering excellent customer service
• Professional, dependable, and customer-focused

Work Environment

• Fast-paced, customer-focused setting
• High level of interaction with internal and external customers
• Opportunity to work with a supportive and collaborative team

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future (TM)