Client Success Manager

Beacon Hill; Addison (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Beacon Hill is seeking a Client Success Specialist in Addison, TX. This role serves as the primary contact for customers throughout the order lifecycle, managing accounts, coordinating order details, and ensuring projects move smoothly from kickoff through delivery.

The ideal candidate thrives on relationship-building, staying organized, and working in a fast-paced environment where no two projects are the same. Temp-to-hire opportunity with exposure to cross-functional teams.

Qualifications

• Experience in customer service, account management, or related roles.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with ability to manage multiple priorities.
• Comfortable using computer systems and order-tracking software.
• Strong problem-solving and follow-up skills.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Manage customer orders from entry through delivery.
• Coordinate artwork proof approvals and job updates.
• Communicate with Production, Scheduling, Sales, and internal teams to keep projects on track.
• Monitor timelines and proactively identify potential delays or issues.
• Maintain accurate order information and specifications within company systems.
• Resolve customer questions and concerns in a professional and timely manner.
• Build strong, long-term client relationships through exceptional service and communication.
• Ensure all customer requirements are met while maintaining high attention to detail.

Skills

Customer service

Account management

Communication

Organizational skills

Multitasking

Attention to detail

Problem solving

Tools

Order-tracking software

Job description

Client Success Specialist

Location: Addison, TX

Schedule: Monday-Friday

Employment Type: Temp-to-Hire

About the Role

Our client is seeking a Client Success Specialist to serve as the primary point of contact for customers throughout the order lifecycle. This individual will manage customer accounts, coordinate order details, track approvals, and ensure projects move smoothly from kickoff through delivery.

This is an excellent opportunity for someone who enjoys building relationships, staying organized, and working in a fast-paced environment where no two projects are exactly the same.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Manage customer orders from entry through delivery.
• Coordinate artwork proof approvals and job updates.
• Communicate with Production, Scheduling, Sales, and internal teams to keep projects on track.
• Monitor timelines and proactively identify potential delays or issues.
• Maintain accurate order information and specifications within company systems.
• Resolve customer questions and concerns in a professional and timely manner.
• Build strong, long-term client relationships through exceptional service and communication.
• Ensure all customer requirements are met while maintaining high attention to detail.

Qualifications

• Previous experience in customer service, account management, client services, order management, or a related role.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with the ability to manage multiple priorities simultaneously.
• Comfortable using computer systems and order-tracking software.
• Strong problem-solving and follow-up skills.
• Manufacturing, print, packaging, logistics, or production experience is a plus but not required.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, you can copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)